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Technical Writer

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The Content Publishing and Design teams are looking for a creative, socially skilled, hard-working technical writer to write and edit internal design guidelines, design vision documents, and partner-facing user experience guides. These materials aid internal and external publishers in developing user experiences consistent with the design, voice, and brand. The technical writer will collect assets and subject matter expertise from visual and interaction designers, program managers, and content publishers, develop an information architecture for presenting the guidelines, write and edit the information into cohesive documents, and review and revise as necessary. The guidelines may be multipurposed, ranging from a complete user experience guide, to overview information, to cheat sheets. A solid understanding of the design process in a software development environment is desired. Familiarity with developer-facing documentation (e.g., programming guides, API reference information) is helpful, as design guidelines may cross-link to these developer resources. The ability to collaborate effectively with people from multiple groups, manage multiple assignments, and drive projects to completion is essential. The job is people-intensive as much as it is writing-intensive.

Requirements
• 3-5 years working on how-to content about software for any audience. Please submit samples of your best work in this area.
• Experience working on style guides or design guidelines desired. Experience working on user interface content helpful.
• A good understanding of quality information design and information architecture for online documents, both Web and single-file format.
• Experience building effective cross-team partnerships and strong communication skills.
• Experience maintaining an editorial schedule a complex project.
• Enthusiasm, creativity, a commitment to the customer, and a desire to work on an innovative team.
• Knowledge of HTML and XML and content publishing tools and formats (Word, PDF, Adobe Acrobat, etc.)

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