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Technical Writer

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The consumer writer maintains our high standards on customer-focused content, including help content for written help and videos, the game console user interface, and hardware print and digital manuals. This position requires someone who understands writing in the consumer space, primarily short-form help content, who is enthusiastic about the end-to-end customer experience, and can write in alignment with our quality standards for a casual, entertainment-oriented voice and style.

Responsibilities
• Research, write and publish how-to content for game console and services.
• Research, write and publish and maintain print and/or digital user manual deliverables.
• Apply principles as defined by the Consumer Style Guide around voice, content model, and basic editorial requirements for grammar, terminology, word choice, consistency, and flow.
• Support the Consumer Content Publishing team on string work for console and the ecosystem.

Qualifications
• 3-5 years working on consumer-focused content.
• Experience working on user interface content.
• Familiarity with the game console and game service .
• Experience with a context sensitive driven help system
• A good understanding of quality information design.
• Experience building effective cross-team partnerships and strong communication skills.
• Experience maintaining an editorial schedule for multiple projects.
• Enthusiasm, creativity, a commitment to the customer, and a desire to work on an innovative team.
• Software Requirements
• Knowledge of how to work effectively in HTML and XML environments.
• Experience using an XML editor.
• Experience with a large scale content management system.
• Experience working with Adobe Acrobat, Word, and Excel.

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