These job descriptions are examples. Looking for work?

Find JobsFind Jobs

Technical Writer

0 people like this description

Are you a versatile, analytical problem solver? Can you communicate complex and technical business concepts in appealing online support content? Our Client's team is looking for a Content Developer to create and manage highly digestible English content that's easy to find and use.

The ideal candidate will:
- Have experience writing technical support content for consumer devices or software products.
- Have experience writing training or content for customer service associates (or developing instructional design)
- Have experience working with and applying technical style guides such as MSTP
- Is familiar with global English and minimalist content writing
- Is comfortable working with CMS (content management systems), HTML, and XML authoring tools
- Have data analysis experience – has used tools to measure and make decisions about content
- Collaborate with partner teams across the company to develop and review content
- Optimize support content for usability and accessibility while maintaining a high bar for quality
- Use sound business judgment to make quick decisions under pressure in ambiguous circumstances, balancing advocacy with a need for action
- Build knowledge using clear, concise, visually appealing, and customer-focused content
- Use superior writing skills and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of our client
- Manage several complex projects simultaneously while maintaining a sense of hustle
- Identify opportunities to improve content development processes and tools

Basic Qualifications
- Bachelors Degree in English, Library Science, Technical or Media Communications, or a related discipline
- 2+ years of related professional experience
- Demonstrated project management experience
- Experience working in a cross-functional team
- Exceptional writing skills
- Data analysis skills; bias for data-based decision making
- Ability to multitask in a fast-paced, technical environment
- Proficiency in Microsoft Office applications
- Experience working with a CMS platform

Preferred Qualifications
- Graphic design experience
- Background in taxonomy
- Intermediate HTML and/or XML skills

These job descriptions are examples. Looking for work?

Find JobsFind Jobs