Technical Writer

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The Content Publishing team is looking for a creative, socially skilled, hard-working technical writer to create training materials, online Help, and other information resources for a suite of internal tools. This is dynamic, fast-moving team. The technical writer will handle a range of assignments from training materials and cheat sheets to online Help documentation. The ability to collaborate effectively with people from multiple groups, manage multiple assignments, and drive projects to completion is essential. The job is people-intensive as much as it is writing-intensive. This person will work closely with developers, program managers, testers, and other groups, and will need to assimilate complex and sometimes conflicting information into effective communications.
• 3+ years documenting software or software tools for non-technical users.
• Examples of creativity in addressing communication challenges.
• Proven ability to engage constructively in cross-functional team environments.
• B.A./B.S. degree in a relevant area (Computer Science, Technical Communications, Journalism, etc.).
• Familiarity with HTML and the Manual of Style for Technical Publications.

Additional Skills:
3-5 years of work-related experience required. Must be able to accomplish objectives that span multiple product or subject areas, and possess proactive and strategic problem-solving skills. Must have excellent writing and analytical skills. Must be able to participate in planning and design, and contribute to a project from end to end with minimal supervision. Demonstrated ability to combine technical expertise with technical communication skills is required. Must have demonstrated interest in, and knowledge of, broad but related areas of technology. Must be able to demonstrate an understanding of a specified software product, or must have the ability to learn specified technology quickly. May require an understanding of one or more major technologies, such as database design and development, networking, client/server applications, security, multimedia, or device drivers, etc. The ability to work under deadline pressure is required. Must be able to work independently and as part of a team. Bachelor's degree in Technical Communications, Journalism, English or related field preferred. Work related experience may substitute for degree.