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Technical Writer

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Aquent’s SF energy client is looking for a Technical Writer for a 3 month+ contract. The Technical Writer will be responsible for:

- Creating Policy and Procedures, user manuals, training materials, job aids, and quick reference guides
- Writing task analyses and documentation plans to establish project goals, content, parameters, and deadlines in relation to new technical document
- Project managing Policy and Procedure, user manuals, training materials, job aids, and quick reference guides development. Tracks deliverables, schedules, and resource requirements in project plan.
- Taking complex technical information and make it clear and easy-to-understand for a non-technical audience.
- Producing Manuals and Guides, including Administration, Configuration, Installation, Operation, Standards, Guidelines, Procedure, Process, and User.
- Developing procedures and Service Level Agreements (SLAs) in relation to document management
- Developing Word, Excel, and PowerPoint templates.
- Develops Graphics: flowcharts and organization charts

Process Development:
- Function as a CCO SME for General Reference by reviewing updates and changes submitted by other business partners.
- Research and resolve process issues and submit updates with clear process steps to be incorporated into the General Reference tool.
- Identify improvements to be made to existing processes already incorporated into Gen Ref.

Product Management:
- Publish approved business process documents into the Front Page application for General Reference.
- Edit and reformat all information into a concise format before publishing to General Reference.
- Publish information to the What's New page on an as needed basis to ensure all users are aware of recent updates.
- Maintain all information in an accessible archive to ensure prior documented processes can be accessed at a later date when being researched by the Law Department and others.
- Utilize Outlook, Excel, and Word programs to document and track requested updates.

- Analyze existing processes to determine which call guides require updating and which are no longer necessary to support the customer contact employees working in CC&B.
- Analyze and provide innovative decision making when inputting communications and process steps for all customer contact employees.
- Partner with team members on the How 2 Guides to ensure all processes are current and up-to-date in both reference tools.
- Function as a CCO subject matter expert to research, test, and resolve process issues submitted to the General Reference mailbox.
- Respond to all inquiries in the mailbox within 1 business day.


Qualifications:
- BA/BS in English, Technical Writing, or related field or equivalent work experience; minimum of 2 years of related work experience.
- Experience in content management, process improvement, and project management in the development of a wide range of business documentation deliverables.
- Proficient in documentation technologies and processes.
- Written and oral communication skills.
- Proficient in the use of MS Office and SharePoint.
- Ability to work independently and as part of a team.

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