Services To Be Performed:

• Create and publish technical documentation and manuals for skilled and unskilled technicians.
• Using the current documentation set, create quick start guides and training for contractors.
• Collect and interpret technical data or information and coordinates layout for publication. 
• Contribute to moderately complex aspects of a project. 
• Interview subject matter experts (SMEs) and perform hands-on dry runs.
• Work is generally independent and collaborative in nature.

Required Skills:

• Strong working knowledge in Microsoft Office, specifically Word, and excellent writing skills
• Strong analytical ability to solve complex technical problems. 
• Strong interpersonal communication skills to effectively interface with internal/external customers. 
• Excellent written and oral communication skills.
• Ability to author SOPs, FAQs, and other documentation to maintain a solid knowledge base.
• Strong attention to detail and organizational skills. 
• Strong project coordination skills with demonstrated ability to work independently, to multi-task, and to prioritize effectively while driving high-impact, positive results.
• Bachelor's degree in Computer Science, English, or an equivalent combination of education and technical experience. 
• Minimum 7 years experience

Preferred Skills:

• Ideally, this person has experience in creating quick start guides and has some experience in training creation.