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Technical Writer

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We are looking for a Technical Writer to work on the Strategy & Business management team to create some content deliverable for the system they are building to address the justice gap. Some of the key deliverables include:

  • Technical guide
  • Operations guide (FAQs, Admin Training)

 

Responsibilities:

  • Work with key stakeholders (PM’s and Solutions Architect) to come up with documentation plan requirements including an outline, documentation plan, and key content deliverables.
  • Create system technical documentation that complies with documentation plan requirements to handoff to the Legal Services and public government entities. Audience: developer.
  • Develop and test any complex user scenarios that show how to use the product being documented.
  • Review existing source materials including wiki page, comments in code, and guidelines for development.
  • Work with SMEs (architects and engineers) to gather and obtain technical information and convert feedback into documentation.
  • Responds to reviewer feedback and incorporate feedback as needed.
  • Take complex ideas and synthesis the information to create documentation that is clear, easy to understand, and nicely organizes.

 

Requirements:

  • Must be able to participate in planning and design, and contribute to a project from end to end with minimal supervision.
  • 3+ years’ experience creating technical documentation, writing content for developers.
  • Ability to take complex ideas and synthesize it for the average developer  
  • Ability to work in a dynamic, changing environment.
  • Proactive communicator, consultative, and ability to drive communications and engagement.
  • Experience working with technical product teams supporting technical audiences.
  • Experience with GitHub preferred.
  • Bachelor's degree in Technical Communications, Journalism, English, Computer Science or related field preferred. Work related experience may substitute for degree.

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