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Technical Writer

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Our client, a software company in Cambridge, is searching for a Tech Writer. The role is full time hours, onsite, and will last until mid March 2016. In this role, you will write technical documentation to enable our users to solve business problems using their software. This content, in the form of online help, knowledgebase articles, and user's guides, addresses the needs of the multiple audiences, including business users and technical implementers. You will work with stake-holders across the organization to write effective, use-case based content.

In this role, you will:

Design and implement comprehensive documentation solutions, for your assigned product area, to support product releases, including scope definition, requirements analysis, documentation plan design, hands-on analysis and testing, and content authoring and publication.
Provide thought-leadership to fellow team members and contributing members of the cross-functional organization, across business and technical project dimensions, in the design and implementation of technical documentation solutions.
Work directly with project stake-holders ensure that documentation deliverables satisfy the required business needs.
Install and configure and use their software as required for analysis and research.
Evaluate their software products and provide feedback to Product Management and Development teams as appropriate to improve internal functions and usability.
Become well versed in the architecture, design, and implementation features of their software products and become a subject matter expert in your assigned areas of the software.
Identify and make recommendations for process and tool improvements that increase the efficiency and productivity of the technical documentation team, and contribute to their successful implementation.
Provide mentorship to team.



Skills:
A quick learner with excellent time management and organization skills
Creative and strategic thinker with a focus on achieving outcomes, yet with excellent attention to detail
Exceptional interpersonal skills and the ability to communicate, partner, and collaborate
Dedication to considering things from the Customer's perspective and experience in creating outstanding user-focused documentation
Driven and team-oriented with a demonstrated ability to lead by example

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