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Technical Writer

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We are seeking an experienced IT Pro Technical Writer to update and create topics for communication applications. The ideal candidate will have at least 5 years of experience as an IT Pro Technical Writer. The individual should have experience documenting collaborative group software and also must be highly technical so they can ramp up quickly.

Responsibilities
• Scope, schedule, and write/create new content. There will be a focus on creating documentation for administrators using new commercial features.
• Content types include, but are not limited to, one or more of the following:
- admin-related topics
- conceptual technical documentation
- procedural topics
- white papers
- blog posts
- wiki articles
- online Help (F1/context-sensitive)
- multimedia content/artwork (graphics, diagrams, call flows, icons, screenshots, videos)
• Conduct technical reviews, incorporate review feedback, and obtain required approvals
• Work independently with minimal supervision, but also with other members of the content publishing team, program management, development, test, support, localization, and other partners, as needed, to successfully create and update content
• Adhere to content development guidelines and style best practices, including following content workflow processes and using prescribed tools and other resources.
• Author environment includes DxStudio and XMetal

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