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Technical Writer

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Technical Writer

Duties include, but are not limited to the following:
Responsible for supporting the coordination and content response development of public sector requests for information (RFIs), requests for proposals (RFPs), and other public sector procurement documents and unsolicited proposals for SaaS/PaaS solutions.
Participate in the analysis of RFI-RFP opportunities as a team and Go/No Go decision process.
Develop internal response plan and schedule for all phases of the development process in response to RFPs and RFIs.
Manage/track all aspects of content preparation, revision, and submission; collaborate and coordinate inputs from sales, solution engineering, security, and legal teams; coordinate and communicate with responding partners where required; and coordinate internal content reviews with executive management and legal.
Structure, write, edit, and format technical response content, tailoring the content around the RFI-RFP customer requirements, in a creative, compelling, and compliant manner.
Participate in the development of written questions to seek clarification from RFI-RFP procurement officials throughout the procurement process, and remain current on all amendments and modifications.
Review and understand customer requirements. Conceptualize and write compelling RFP response content using proposal boilerplate library and from scratch as required.
Participate in developing and writing proposal win themes and executive summary sections.
Identify customer use cases and customer references to be considered. Customize company overview and customer use case references to reflect the specific customer criteria and requirements.
Participate in quality assurance/compliance review to ensure proposal response adheres to customer requirements.
Work on multiple RFI-RFPs, balancing milestones and due dates of each.
Develop/create Power Point presentations, Power Point graphics, and other related materials in support of proposals as well as support for marketing efforts.
Ability to work occasional overtime and on weekends, if necessary.


Skills, Education, Experience Requirements
Four year college degree required.
A minimum of 8 years experience in the technology consulting industry as a Technical Writer for Federal and/or State government organizations.
Experience with technical writing for Software-as-a-Service (SaaS) or Platform as a Service (PaaS) solutions.
Must hold a Salesforce Certified Administrator certification. Candidates should possess a broad knowledge of Salesforce applications.
Strong word processing skills with proficiency in the Microsoft Office Suite (Word, Excel, Visio, Power Point).
Outstanding oral and written communication skills.
Strong organizational skills; detail oriented; ability to work independently with limited oversight.
Work ethic that recognizes the importance of punctuality and initiative.
Well-developed interpersonal skills; must work well with various levels including Area Vice Presidents, Regional Vice Presidents, Account Executives, Directors, Managers, Technical, and Administrative staff.
Strong organizational skills with the ability to prioritize assignments while simultaneously working on and managing multiple tasks.
Researching, analysis, writing, proofing, and editing skills.
Self motivated; possess the ability to work in a fast paced environment with changing priorities and deadlines.
Ability to work occasional overtime and on weekends, if necessary.

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