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Technical Writer - Relational Database, Analytics and SQL Preferred

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Our Fortune 1000 client is seeking a talented Technical Writer to help develop training and technical documentation and build process flows to support a key IT Service Management application.

· Assist the IT Operations Performance Team with the development and improvement of IT system processes and technical documentation.

· Key Responsibilities

· Document, review and improve IT Service Management process and system documents and artifacts.
· Collaborate with subject matter experts to gather, organize and document detailed per-system ITSM processes and procedures.
· Suggest improvements to established templates and plans related to disaster recovery and general systems documentation.
· Communicate to the ITSM Product owner the status of plans and any related issues.


Qualifications

· Communicate to the ITSM Product owner the status of plans and any related issues.Minimum three years practical experience in Technical Writing for Information Technology, preferred.
· Knowledge of IT processes, procedures and terminologies, preferred.
· Strong communication skills, required.
· Strong knowledge of MS PowerPoint, Sharepoint, Word, Excel and Visio required.
· Strong knowledge of Information Technology operation, preferred.
· Strong ability to create, assimilate, and convey technical material in a concise and effective manner, required.
· Ability to interview subject matter experts efficiently and conduct research necessary to produce accurate, comprehensive documents, required.
· Familiarity with relational databases, data analytics, SQL, preferred
· Proactive and able to ramp up on new concepts and methods quickly.

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