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Technical Writer - Intermediate

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Intermediate Technical Writer (Healthcare preferred)
This is an on-site temp to perm role
Individuals within the Technical Writing Job Family will edit, write, standardize, research, and authenticate policies and procedures, training manuals, handbooks, and other various support documentation. The documentation shall be created and distributed using various multimedia/web/Internet and Intranet-based tools. Rewrite and edit technical staff documentation in a clear and concise style. Make editorial and aesthetic improvements to documents and recommend new designs, layouts, and procedures. This position will work closely with Management to develop and deliver innovative communication strategies to complement training and support activities. They will collaborate with the training team to ensure training material is current and relevant. Will be responsible for updating material as technology changes are implemented. Will update desk level operations procedures to reflect business practices and organizational structures.

Additionally, they will coordinate and conduct review meetings with Management for documentation approval. Map business processes when necessary. Contribute to development and implementation of annual work plan. Actively participate on Policy and Procedures Governance Team, when and where applicable.

• Minimum three (3) years experience of technical writing and/or hands-on regulatory or public policy development, including writing and editing of policies and procedures.

Essential Functions:
• Design, and maintain Intranet based online help system.
• Maintain user guides, workflows, and other corporate documents such as tutorials, reference material, design standards, content resources, templates, etc.
• Work with management and subject matter experts to develop policies and procedures.
• Review documentation for consistency, while adhering to style guidelines and quality.
• Speak and write clearly using understandable terms with both technical and non-technical personnel across multiple departments; describe moderately complex processes clearly and concisely.
• Interact closely with subject matter experts.
• Understand applicable regulations and incorporate necessary changes to existing policies and procedures and/or the need for development of new policy and procedure as needed.
• Maintain thorough records of work and revisions; contribute to department logs and databases with care and diligence.

Top 3-5 Daily Responsibilities:
1. Creates and maintains policies and procedures, training manuals, processing guides, job aids, reference tools, etc.
2. Reviews documents and written training communications for format, consistency, and compliance with existing procedures.
3. Creates and revises flowcharts to document existing processes and model workflows.
4. Documents business processes.
5. Participates in brainstorming and problem-solving sessions with management and staff. Develops compliance based solutions based on industry best practices.
Top 3-5 Required Skills:
1. Advanced level proficiency with Microsoft Word
2. Moderate level proficiency with Microsoft PowerPoint, Excel and Visio
3. Moderate level proficiency with Information Mapping
4. Excellent verbal and written communication skills

Desired Skills:
1. Prefer experience in healthcare insurance industry
2. Prefer experience writing technical end user documents
3. Analytical and critical thinking skills
4. Collaboration skills
Soft Skills:
1. Dependability
2. Flexible
3. Positive Attitude
4. Strong Work Ethic

• Bachelor's degree in a relevant field, OR four (4) years of experience in a directly related field.
• High School Diploma or General Education Development (GED) required.

Additional Requirements:
• Experience reviewing and comparing data/policies/processes to identify inconsistencies.
• Experience analyzing and summarizing complex information; experience thinking abstractly and separating complex ideas into simple elements.
• Team player with strong inter-personal and communications skills; strong team building skills and experience.
• Excellent written and oral communication abilities; ability to draft and revise documents, including policies, standards, analyses and reports.
• Ability to manage time effectively and meet deadlines.
• Project management skills; ability to work within project teams and towards established timelines.
• Highly motivated and directed.
• Proficient with Microsoft Office and Adobe Acrobat.
• Must be able to work in a Labor/Management Partnership.

Preferred Qualifications:
• Technical Writing Certification preferred.

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