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Technical Training Specialist

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The Technical Training Specialist is a software engineering and technical expert. This person understands the technical aspects of implementing and managing our internal tool and will rapidly learn how to implement, manage and develop applications. That understanding will be communicated to internal personnel in Services and Support divisions, as well as to our customer and partners, through on-line courseware as well as via in-person training.

Essential Responsibilities
Training Content Development
- Work independently to acquire knowledge of product features from documentation, development specifications, Program Managers, and Services and Support personnel
- Develop a deep understanding of product features and tools by working through implementation and application development scenarios in a virtual machine environment
- Organize and present technical features to technical and non-technical learners
- Work with Engineering, Services and Documentation teams to understand product features
- Work with Services and Support teams to understand how product features are implemented and supported
- Validate training content created by others
- Collaborate with instructional designers and program managers to create learning objects such as presentation materials, facilitator guides, student guides, online labs and courses
- Develop Resource Guides to evangelize the resources available for being successful with our products
- Write Knowledge Base (KB) articles related to product features and defects

Training Delivery
- Facilitate monthly virtual classroom events
- Engage with learners through discussion forums
- Maintain virtual lab environment templates

Basic Qualifications/Requirements:
- Excellent written and verbal communication skills
- Strongly self-motivated and able to work independently
- Technical training skills and background, and/or Programmer/Writer experience in a software development environment, is required
- Strong programming experience with deep knowledge of the .NET platform, Visual C#, HTML/CSS, JavaScript, OData, and XML. Intermediate to extensive knowledge of ASP.NET. Knowledge of Unix and the LAMP (Linux/Apache/MySQL/PHP) platform a plus.
- Competent using SQL Server Management Studio for managing databases and writing TSQL queries
- Working knowledge of Windows Servers, Active Directory Services and virtual machine infrastructures is preferred
- Healthcare IT background and expertise with clinical applications preferred
- Occasional travel to customer sites may be required

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