Engage with PMO (Program Manager) & RO (Research Operations) to understand the project’s requirements, overall project plan and schedule.
Engage with RO & VoX (Voice of Experience) reporting tool Product Managers to understand the project’s data visualization requirements.
Suggest and incorporate other critical project activities into the overall schedule (e.g., Requirements Summary, High-level Solution Design, E2E integration testing, cutover strategies, critical path sequence for data configuration, etc.).
Negotiate with the PMO to clarify activities under their direct management vs. managed by the TPM. Maintain a proper cadence of communication with PMO.
Define the detailed implementation project plan & schedule for critical IT services across development, rollout, and post-rollout support. Focus on items of significant complexity and risk (e.g., newly required capabilities, critical path tasks). Gather formal commitments across IT teams to ensure successful planning and execution.
Ensure that technology functions (e.g., VoX Professional Services Team, Enterprise Data Warehouse (EMP), Market Research Platform (MRP), Analytical Center of Excellence (ACE), etc.) have identified contact points and appropriate execution plans.
Lead IT team members on assigned tasks, including planning, status updates, and risk mitigation. Engage with appropriate management contacts as needed to solidify the plan, alignment, and commitment.
Serve as an escalation point across all organizations for concerns or issues with IT responsibilities. Engage as appropriate with the functional IT leaders to mitigate risks.
Work with IT and other project teams (e.g., PMO, RO) on project changes including change management (e.g., new scope, reductions), prioritization changes, resourcing adjustments, implementation design changes, and project schedule changes.
Ensure that IT best practices are applied whenever appropriate, including documented requirements, technical design documentation/reviews, and maintenance of open issue log (e.g., history migration, Master Data Management (MDM) and VoX troubleshooting, etc.).
Project management and planning skills. It starts with the tools (e.g., Microsoft Project), but then extends to how to create realistic plans that still maximum parallelism.
Technical skills. Must be able to understand and optimize technology design and execution strategies in order to challenge the teams to drive efficiency and strategic direction.
Business Analysis skills. Must understand the underlying business requirements (e.g., indexing /weighting) as well as the needs from internal (RO) and external (Client, Respondent) users.
Organization skills & attention to detail. Ask the right questions to drive conversations and course correct as needed.
Efficiency. Must apply balance in determining when to pull teams into broad meetings vs. working items directly with individuals.
Empowering and executing through others. Goal is to help direct and clear obstacles (e.g., alignment, dependencies) for the team, allowing them to progress without impediments.
Ability to learn and apply TPM standard practices and tools (e.g., Microsoft Project).
Courage. Ability to constructively challenge the IT team members, IT leadership, and partner teams (e.g., PMO, RO) with a goal on delivering the optimal outcome.
Continuous improvement of processes. Create and strengthen team processes to improve quality, efficiency and predictability.