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Technical Project Manager

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TOOLS: Strong Microsoft Office skills including Microsoft Project.
MUST HAVE's: Prior work on Mobile, Web, and e-Commerce projects. Familiarity with NetSuite is bonus.

Job Summary:
A mid-senior level Project Management professional encompasses all facets of project management, client management and team leadership. The most typical project roles for the Manager, Program Management are Track Lead (TL), which usually consists of leading tracks of work (3-8 people) as part of a larger project, and Project Manager (PM), which consists of leading project teams of 15-25 people.

He/she must have a deep understanding of project management tools and approaches to manage complex, multi-disciplinary projects and the flexibility to lead diverse and dynamic teams to deliver balanced and integrated solutions to our client’s challenging business problems.

He/she must have solid problem solving skills, business skills, verbal and written communication skills. The Manager, Program Management must have excellent relationship building skills, as well as strong leadership and team management skills. He/she must have a deep understanding of project management tools and approaches to manage complex, multi-disciplinary projects and the flexibility to lead diverse and dynamic teams to deliver balanced and integrated solutions to our client's challenging business problems.

Responsibilities:
• Oversees the development and tracking of integrated project plans. Adapts and applies the delivery approach to meet project objectives and client business drivers.
• Establishes and maintains project communications.
• Oversees project estimations. Oversees the development of project deliverables.
• Establishes and maintains processes to manage scope throughout the project lifecycle. Identifies and manages project issues.
• Sets project quality and performance standards. Assesses and manages risk over the project lifecycle. Maintains project tracking and information systems.
• Partners with others to lead teams of 15-25 individuals. Builds and structures project teams to ensure maximum performance. Provides purpose, direction and motivation to team. Clarifies and communicates project objectives and success criteria.
• Ensures key project-wide roles and responsibilities are defined. Ensures the use of best practices and applies lessons learned from previous projects. Ensures a positive, collaborative work environment for the team.
• Directly supervises the work of Associate Project Manager(s). Mentors and coaches project team members, as appropriate. Manages third-party partner and/or vendor relationships, as necessary.
• Responsible for ongoing client satisfaction. Manages peer-level client relationships (expectations, communications, negotiations, escalation, feedback, etc.). Develops relationships with key client stakeholders and client executives (this is particularly applicable to technology programs that aren’t staffed with an account management team).
• Provides day-to-day project contact for the client.

FIT
Holds themselves and others to a high standard and quality for overall solution and success of a project
Looks at constraints and limitations as a challenge to solve and not a burden to overcome
Works collaboratively across teams in varying geographies, disciplines and working styles
Driven to create efficiencies and results
Has a natural ability to prioritize high value, high impact activities
Genuinely cares for the well being of the their team and is invested in their growth and learning
Welcomes opportunities to work on projects with new technologies or experiences

INTERACTION
Builds trusted relationships with internal teams, clients, and other business partners
Has autonomy and confidence to own a complex program from start to finish
Has a transparent and open communication style
Provides an environment for team members to share ideas and collaborate
Encourages thought leadership throughout an engagement
Actively identifies issues and risks and mitigates them
Continuously sets expectations with clients and teams
Spends less time fire fighting and more time thinking quality and process improvements
Manages varying clients across industries, levels, responsibilities, and personalities

DIFFERENTIATORS
Strong facilitation skills
Confidence to work with any type of client
Has the heart, hunger, and humor to work in an entrepreneurial environment
Handles difficult conversations in a way that builds trusted partners
Good at giving and receiving feedback and provides coaching for improvement

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