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Technical Operations Documentation Assistant

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Technical Operations Documentation Tech

Duties:
The Technical Operations Documentation Tech resides in the Digital Platforms Technical Operations team which is responsible for managing all the documentation within the department. The Documentation Tech will assist the Technical Operations Documentation Manager with migrating and organizing the department’s documentation. This role is a part of a high performing team in a fast-paced organization, requiring customer and business focus and demonstrated skills tied to leadership, people, and communication

Key Responsibilities:

Work with Technical Operations Documentation Manager to obtain understanding of the documentation requirements
Learn and evangelize the new documentation processes and procedures.
Adhere to existing documentation practices, methods and procedures.
Assist the Technical Operations Documentation Manager with the migration of department documentation from existing tools to a consolidated home for Technical Operations documentation.
Relocate most frequently access Runbooks to new Runbooks location.
Establish Confluences pages to store Operations information for each Technical Operations team.
Assist with building articles for the Service-Now Knowledge Base
Assist Technical Operations Documentation Manager with responding to and fulfilling Service-Now requests.
Assist Technical Operations Documentation Manager with documentation reviews.
Generate and distribute communications under the responsibility of the Technical Operations Documentation Team
Skills:
Basic Qualifications:

System Administration background is a plus
Must have a sense of humor
Must work well within a time sensitive environment
Ability to pay attention to detail
Ability to review data, identify and adjust discrepancies
Ability to prioritize and complete multiple tasks
Excellent written skills in English
Working knowledge of Microsoft Office
Experience with Confluence is a plus
Knowledge of Service-Now is a plus
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