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Technical Marketing Engineer / Program Manager

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The Technical Marketing Engineer (TME) is responsible for change management and solution support for the retail publishing solutions division of a major client. This includes assessment and scoping of change requests, management of prioritization and scheduling, coordination of cross-functional deliverables, handoff from the general business unit to the regional service and support teams, and deployment monitoring. The TME can work from either the Corvallis or Vancouver location.

Key accountabilities:

  • Current Install Base Program: program management, Service & Support (S&S) deliverables and regional handoff for program releases, process revisions, etc.
  • Collaboration with other TMEs on New Product Introduction S&S strategy and Design for Excellence requirements
  • Consultation with Learning Products and Training teams on S&S strategy and deliverables
  • Collaboration with other TME on product issue management
  • Report project and deliverables progress to Tech Marketing Solutions Manager


Required skills and abilities:
  • Detailed understanding of the product development life cycle
  • Experience as a project manager or program manager
  • Experience developing and implementing business processes
  • Detail oriented with excellent follow-up and tracking
  • Experience of working with engineers and subject matter experts
  • Understanding of S&S models, requirements, and measurement
  • Experience working with regional partners


Preferred skills and abilities:
  • Ability to quickly assess operational and support cost implications of proposed program changes
  • Photography knowledge
  • Training development background
  • Understanding of technician and call center audiences
  • Knowledge of content management systems
  • Familiarity with Windows-based networked solutions
  • Broad understanding of localization process and requirements


Please apply through our web site. If you experience technical difficulties in applying, please contact ebennett[at]aquent.com.

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