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Technical Editor

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Our team is looking for a technical editor with substantial user assistance experience to help us deliver the next version of customer relationship management (CRM), marketing, and social listening. We’re looking for an editor who can “wear different hats,” and likes the challenge of switching between editing core content, web articles, eBooks, and video scripts.

Responsibilities:
To excel at this job, you must be able to:
• Ensure the overall documentation set is comprehensive, and that each piece appropriately addresses the intended audience.
• Edit content for adherence to CRM voice and tone guidelines.
• Edit all content types for grammar, punctuation and spelling, terminology consistency, organization, technical accuracy, and adherence to style guidelines.
• Perform all levels of editing, from developmental to copy editing.
• Edit articles for publishing on several websites.
• Edit server installation and setup documentation.
• Be assertive enough to enforce the CRM team's high editorial standards and outgoing enough to build strong working relationships with other groups.
• Contribute to the style guide.
• Ensure all content adheres to product terminology and legal requirements.

Qualifications:
Qualified candidates must be able to:
• Work quickly and independently, change direction often, and assimilate a lot of information provided in email and team meetings.
• Work closely with editors, doc leads, writers, and production engineers on issues affecting the quality of the documentation.
• Manage multiple tasks simultaneously with little supervision.
• Meet deadlines.

Requirements
They must also have:
• Technical Editor 1 qualifications plus: 5 plus years of work-related experience .
• Experience with the CMS tool.
• Outstanding editing skills.
• Strong organizational skills.
• Knowledge of the editing requirements for a wide variety of documentation.

Preferred:
• Bachelor's degree in Technical Communications, English Literature, Journalism or related field.
• Familiarity editing content that uses the voice and tone.

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