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Technical Editor

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Our client is seeking a talented and motivated technical editor/writer who can join their operational team supporting the supply side of their e-commerce site. This position is responsible for reviewing their body of technical e-Commerce knowledge base documents, identifying a style applicable to the audience, making a number of standard changes to all, validating links to other resources, reviewing the documents for clarity and accuracy, identifying gaps documentation, and authoring new documentation where applicable. The balance between editing and writing is expected to be 70/30. Technical writing samples will be required for review.

Responsibilities
Building a high level base knowledge and processes used to support the live site
Taking a systematic approach to reviewing all KB articles for accuracy and providing updates where available
Identifying gaps in the body of information contained in the KB and authoring content to fill gaps
Identifying deficiencies in documentation and interview with system owners to provide adequate technical overview and process clarification
Reviewing all images and diagrams contained in documents for accuracy and correcting or creating where necessary
Coordinating review for new articles or substantial content changes
Updating legacy details from documents related to machine names and data centers
Building a standard look and feel for all of Supply documents that is clear and articulates the message
Ensuring all documents are authored in a clear and easy to follow format
Publishing updates to KB articles


Qualifications:
A Bachelor’s degree and or 5+ years equivalent work experience
Proven track record of providing tech process documents for the e-Commerce operations field
Familiarity with Windows Server family of products and SQL concepts
Sound understanding of relational databases, and familiarity with networking concepts
Understanding principles associated with alerting and monitors in a web based e-Commerse environment
Highly self-motivated and directed
Ability to effectively prioritize and execute tasks in a fast-paced environment
Experience working in a team-oriented, collaborative environment
ITIL familiarity or certification a plus

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