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Technical Customer Support Representative

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Seeking a top tier candidate for a Technical Customer Support Representative role with an exciting Fortune 500 Company!

This position will act as the front line of interaction with our customers. This Technical Customer Support Rep will provide support and sales to customers via phone, chat and email. In addition, you will document customer issues and feedback in order to improve the overall customer experience. The ideal candidate will be customer-centric with strong interpersonal and communication skills.


· Act as the front line support for our customers

· Answer both technical and sales inquiries for customers

· Successfully use support tools to provide customer resolutions and information

· Ability to deescalate challenging customer situations

· Document customer cases and pertinent details in internal CRM

· Provide feedback on opportunities and gaps within current resources and processes

· Effectively communicate across multiple channels (written/verbal)

· Use knowledge and experience to help educate and assist your team

· Grow your value and make a broader impact in the department

Fluent (read, write & speak) in Spanish and or French is a PLUS

MUST be able to work one weekend day a week - schedule TBD


· 1-2 years of experience in technical support or customer service role

Strong communication skills - verbal & written

Technical aptitude - focused on quad (recreational and/or professional)

Ability to work cross-functionally and have desire for growth

· Understanding and experience with video editing software a plus

· Experience flying and troubleshooting UAVs or quadcopters

· Knowledge of both Windows and Mac operating systems as well as basic understanding of computer hardware

· Experience with digital photography/video principles and concepts, aerial photography experience preferred

· Schedule and shift flexibility required

· Basic knowledge of Microsoft Office, and search engine functionality

· Familiarity with CRM & case management system preferred – Salesforce a huge plus


· Outgoing and positive communicator

· Must be able to work in a fast-paced, ever-changing environment

· Comfortable with ambiguity

· Ability to work as an individually as well as in a team

· Results and metrics-oriented

· Able to multi-task and prioritize workload

· Able to breakdown complex issues into simple terms

· Openness to feedback and coaching

· Must have a problem-solving mindset

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