These job descriptions are examples. Looking for work?

Find JobsFind Jobs

Technical Copywriter

0 people like this description

A forward-thinking ‘luxury-brand’ Fortune 500 client who is world renowned for their financial services, small business, rewards, publishing, and travel business is in need of a contract/freelance Technical Copy Writer to join their team for a 6 month assignment. This is onsite in Ft. Lauderdale, FL, 40 hours a week, 5 days a week. $21hr. to you.

As a Technical Copywriter, you will be responsible for driving a seamless Customer Experience through writing clear and consistent “Knowledge Management” content. This position will write and review “procedural” content to ensure that all business units and process owners’ content align to a consistent voice of servicing that represents the Brand in both performance capabilities and learning content.

Responsibilities Include (but are not limited to):
• Write clear, concise final content for internal knowledge management system (ECCO) from draft documents as submitted by Subject Matter Experts from across business units and processes.
• Maintain consistency of content, evaluate outdated information for archiving and condense information when applicable.
• Conduct quality reviews on all content ensuring quality standards are adhered to.

Qualifications:
• Strong passion for empowering Customer Care Professionals in providing an outstanding service experience for Card Members at the first point of contact.
• Excellent written and oral communication skills including the ability to simplify complex information to an easy to understand format for employees.
• Ability to create communications that are consistent relative to tone, grammar, and vocabulary.
• Demonstrated experience handling multiple priorities with strong attention to detail and excellent follow up skills as well as strong relationship skills.
• Proficient in MS Word, Excel, PowerPoint, Outlook, Lync, plus knowledge of HTML/HTML editors.
• Understanding of Performance Support technology.
• Strong Technical Writing Skills with experience with Dreamweaver and HTML
• Bilingual skills is a plus.

These job descriptions are examples. Looking for work?

Find JobsFind Jobs