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Technical Communication and Documentation Specialist

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Role and Responsibilities
Reviews drafted technical communication and documentation copy from Subject Matter Experts (SMEs) from technology-based teams and provides copy writing, editing, and proof-reading services. All drafts will be either placed on intranet and or in internal emails. Ensures clarity, accuracy, alignment with the Chicago Manual of Style, and that the correct “voice” permeates throughout all messaging so that technical and non-technical audience members quickly understand it. Regularly engages with local team and various business partners ensuring work is being performed consistently, efficiently and with scalability in mind. Writes technical documentation for internal applications. Organizes documentation in a logical and cohesive framework so that it may be easily used and be maintained. May partner with various departments to ensure a solid understanding of the topic being written.

Competencies
5-7 years professional experience with using a Mac
4-6 years professional experience with technical or creative writing
3-5 years professional experience with:
- copy editing
- writing and modifying HTML
- navigating a content management solution
- writing technical content for web and iOS platforms (Mac-based content preferred)
- Familiarity with the Chicago Manual of Style
- Experience with working as part of a global team
- Strong project management skills

Necessary Other Skills:
- Organized, approachable, detail-oriented
- Possesses strong interpersonal skills and keen business acumen
- Ability to synthesize technical information and from it, craft clear written direction for a wide range of technical and non-technical users
- Ability to manage time to meet tight deadlines for planned yet remain flexible and composed for unplanned work
- Ability to recommend communication plan to achieve an application’s goals
- Quick learner; doesn’t require hand-holding; is a team-player

Nice to have:
- Knowledge of CSS
- Image manipulation skills
- Marketing background and experience
- Process-orientedStart Time:

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