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Technical Administrator

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Aquent is seeking a Technical Administrator to maintain, monitor and support the infrastructure for selected enterprise tools for maximum availability, at minimum cost and optimizing performance in a complex environment. This is your opportunity to join a high-performance team of friendly and supportive professionals.
This will be a 1+ year contract with the potential for extension for the right candidate.

Job Duties
Define and manage the selected tool environments.
• Collect requirements for environment, hardware, storage, backup/restore, connectivity, databases, etc. from vendor, infrastructure, support owners, business partners, and other technical resources.
• Design environment based on requirements.
• Create and maintain processes to ensure proper operation of the environment.
• Develop and maintain documentation for processes, environment, and tools.
• Review application/infrastructure concepts and designs.
• Assist support and development resources with integration needs.

Install and maintain selected tool environments:
• Evaluate releases, updates and recommendation from vendors.
• Evaluate updates and recommendations from the IPN, security and requests from other groups.
• Work with other technical resources regarding integration points with other environments and tools.
• Work with the necessary resources to plan and deliver updates or new environments.
• Install and configure products for use.
• Perform integrated testing of product and configuration.
• Document results, impacts, and changes.
• Share best practice learning with team and other technical resources.
• Provide notification of changes to others via defined processes and tools.

Monitor and support the content management environment:
• Provide problem management, problem determination, and problem resolution.
• Provide technical system support for 24x7 usage and on-call rotation basis as defined by service level agreements.
• Document deployment and support criteria for customer and technical support using standard support tools.
• Assist unit help desk, support owners, and developers with problem resolution.
• Communication to stakeholders.
• Attend change control meetings as needed.

Perform administrative functions:
• Perform server and tool administrative tasks.
• Maintain administrative jobs.
• Administer security.
• Maintain server/tool configuration.
• Collaborate with other infrastructure teams on shared components or integration points.
• Perform tasks and supply input to environment upgrade activities.
• Document and schedule updates through the change management process.
• Identify improvement opportunities.
• Serve as a resource on tool specific projects.

Monitor and support:
• Monitor and address availability of the environment - software tools and hardware.
• Monitor and maintain environment processes
• Assist unit help desk, support owners, developers, and other support resources with problem resolution.
• Respond to and supply updates to requests and problems using defined process and tools.
• Provide on-call and after-hours support as defined by service level agreement. Some support is defined as 24x7.
• Assist development teams with implementations and deployments as specified.
• Identify support process improvement opportunities.
• Supply regular updates and communication to stakeholders.

General:
• Information sharing (problem investigation, resolution, documentation, etc) with team members.
• Plan, schedule and execute work projects.
• Provide work direction and technical assistance to other team members.
• Provide management with project plans, status reports, and feedback.
• Assist in the development and execution of tool budgets.
• Ability to be a team player with an understanding of customer’s requirements and time commitments.
• Perform other activities as directed by management.

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