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Technical Administrator

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Aquent is seeking a Technical Administrator to maintain, monitor and support the infrastructure for selected enterprise tools for maximum availability, at minimum cost and optimizing performance in a complex environment. This is your opportunity to join a high-performance team of friendly and supportive professionals. This will be a 1+ year contract with the potential for extension for the right candidate.
Job Duties:
Perform administrative functions:
• Perform server and tool administrative tasks.
• Maintain administrative jobs.
• Administer security.
• Maintain server/tool configuration.
• Collaborate with other infrastructure teams on shared components or integration points.
• Perform tasks and supply input to environment upgrade activities.
• Document and schedule updates through the change management process.
• Identify improvement opportunities.
• Serve as a resource on tool specific projects.

Monitor and support:
• Monitor and address availability of the environment - software tools and hardware.
• Monitor and maintain environment processes
• Assist unit help desk, support owners, developers, and other support resources with problem resolution.
• Respond to and supply updates to requests and problems using defined process and tools.
• Provide on-call and after-hours support as defined by service level agreement. Some support is defined as 24x7.
• Assist development teams with implementations and deployments as specified.
• Identify support process improvement opportunities.
• Supply regular updates and communication to stakeholders.

General:
• Information sharing (problem investigation, resolution, documentation, etc) with team members.
• Ability to be a team player with an understanding of customer’s requirements and time commitments.
• Perform other activities as directed by management.

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