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Technical Account Manager

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We are hiring a Technical account manager for our client's Digital Video Games Team to help increase the number of products they have available for customers. The TAM Associate will help the team by working with external vendors to secure the largest collection of digital titles available. We offer an environment that's exciting, motivating, fun, and new, and colleagues who will challenge you to achieve more than you thought possible, as well as great camaraderie. 

Required skills 
· High school diploma or equivalent required. 
· Proficient typing and keyboarding skills. 
· Passion for delivering a positive customer experience. 
· Ability to use a variety of web-based tools 
· Proficiency in Microsoft Outlook and working knowledge of MS Office applications – with an emphasis on MS Excel. 
· Six months or more experience in a customer service or technical support role working under pressure in a high-volume environment and consistently meeting standards for productivity and quality. 
· Outstanding analytical and technical skills. 
· Ownership and proven track record of working projects to completion. 
· Effective individual contributor and team member. 

Preferred skills 
- HTML proficiency. 
- Prior experience in software or video games QA 

*****Additional Notes**** 
This team is responsible for product QA and manages products globally specifically high volume digital processing and digital asset management handling everything from product activation to quality assurance. They are looking for a Technical Account Manager to act as a liaison between digital vendor partners to bring new assets to market. They are looking for someone with google mapping experience or someone involved in AIV or Amazon X-Ray. It will be great to have someone who is proficient in Japanese, French or German to support on detail and software pages. 

Great Candidates will: 
-Have any background din high volume low error processing 
-QA environment and has familiarity with black box testing; HTML or scripting programs (coding is not required) 
-Have a background in Web Development 
- ++Experience with the technical side of vendor management 
-Proficient with Microsoft suite products (lots of excel based work) 

Great candidates will have a background in: 
-Content manager/Digital content manager 
-Catalogue specialists or anyone dealing with image libraries such as corbis or shutterstock

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