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Technical Account Manager - Ad Server Experience

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Operate as a dedicated technical product and industry expert for the ad server advertising platform

Assisting in the new business sales motion, managing day-to-day technical solutions for assigned (existing) book of business and partnering with the ad server Account Manager to identify and uncover product adoption and upsell opportunities

Project manage technical implementations and manage product issues and escalations in coordination with support teams, delivering the highest level of customer satisfaction

Effectively communicate technical concepts to non-technical audiences

Conduct high-impact on-site services offerings, including customized product trainings based on existing and future platform features and identified gaps in client knowledge, conduct account reviews and recommendations based on ad server advanced reporting

Provide voice of the customer to ad server Engineering and effectively manage client expectations around bugs and feature request

Maintain an in-depth understanding of the ad technology eco-system and its application to client and prospect needs

Provide clear, timely and constructive product feedback to ad server Product Management and Engineering teams

Support sales process in response to functional and technical elements of RFIs/RFPs, pitches and serve as a point of product and industry expertise in the agency and advertiser evaluation of 3rd party technology vendors

Serve as the thought leader on the application of ad server tools and services to meet the specific needs of our growing advertiser base, leveraging industry research, benchmarks and tried-and-tested creative solutions

Evangelize ad server solutions at industry events and seek out speaking opportunities to promote ad server and drive industry leadership credentials

Help to document best practices in using ad server technologies, working with Learning & Development teams to ensure client-facing Help and Training collateral is accurate and consumable.

Identify and manage internal projects to enhance productivity and team education

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