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Team Lead / Coordinator

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Job duties include, but are not limited to:

  • Daily oversight of contractor population including managing utilization, workload, and efficiencies
  • Coordinate workflow and policy trainings with Assignment Managers
  • Support in tracking team quality metrics as defined by departmental or project goals
  • Assist in coordinating work schedules including tracking attendance and assisting with time-off requests
  • Run weekly team meetings or Town Halls 
  • Provide core support to ensure a positive work environment and culture while maintaining optimal service levels
  • Assist with seating assignments and growth projections as they relate to space utilization
  • Build and maintain a performance evaluation calendar to support a regular cadence
  • Monitor contractor day-to-day duties as it pertains to departmental/job goals.  
  • Coordinate and schedule required meetings utilizing Microsoft Outlook and various conference room booking tools
  • Assist with candidate referrals including tracking, acting as a liaison for communication with referrals as well prescreening as needed
  • Assist Specialists with set up of new requisitions, providing training on self-usership as appropriate
  • Assist Specialists with interview scheduling when needed
  • Assist Specialists with running reports as needed

The ideal candidate will possess the following strengths:

  • Proven leadership skills and the ability to help guide team members toward a clearly communicated objective
  • Strong interpersonal skills
  • Ability to work both independently and in a team environment
  • Able to set and adhere to self-defined goals, timelines, and success measures
  • Interest in the digital and/or social media industry
  • Excellent verbal, written, and presentation skills with a proven history of success in working with individuals at all levels
  • Must be able to multi-task and keep on track in a fast-paced, ever-changing environment
  • Strong proficiency in MS Office tools and related project/program management applications

Required Qualifications:

  • 1+ years of experience working supporting a large team of contractors, preferably in a lead role
  • Excellent analytical, written and verbal communication skills
  • Experience with Microsoft Office and databases
  • Able to work flexible hours around job requirements

Education:

  • Bachelor's degree required

Preferred:

  • HR and/or Content Review background
  • Wand experience

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