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Teacher Support Specialist

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This TOP social media company was built to help people connect and share. Over the last decade their tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at this company offers countless ways to make an impact in a fast growing organization.

OVERVIEW
We are seeking smart, creative, and self-motivated professionals passionate about helping
others for a contract position on our K12 Education Initiative. The Teacher Success Advocate
will work on a team focused on delivering high-quality, empathetic, and delightful experiences
for educators, parents, and students using our platform.
We have partnered closely with local schools to develop the Learning
Platform. The platform is developed for middle and high school (grades 6 through 12) and
allows teachers to meet the unique needs of every individual student, to ensure every child is
set up for college and career success, both academically, and with the life and social skills they
need.

WHO YOU ARE
You are driven by opportunities to innovate. You think quickly, creatively, compassionately, and
articulately. You are motivated by the ability to help others. You are passionate about bringing
personalized learning to classrooms across the country.
Responsibilities
● Become an expert on our product
● Respond to user reports and requests quickly and with care
● Educate users on how to use the product
● Troubleshoot problems with users
● Advocate for a high quality user experience
● Partner with engineering to fix technical problems
● Track trends in user requests over time and communicate these trends to the greater
team
● Continuously evaluate and identify opportunities to drive process improvements that
positively impact the user experience
What we’re looking for
● Detail oriented with a drive for high-quality output
● Compassionate, empathetic, and eager to help others
● Comfortable working in fast-paced environment; able to adapt to change quickly
● Ability to pick up new technology quickly
● Strong writing skills, including complete command of English grammar and mechanics
● Able to effectively multi-task and remain cool under pressure
● Self-starter with proven organizational and problem-solving skills
● Dedicated to ensuring community members receive a superior product experience
● Demonstrate leadership through proactively providing operational feedback to deliver
efficiency gains
● Effectively share knowledge and learnings with team
● Previous unconventional customer service experience a plus (i.e. Zappos, Amex
Concierge, etc.)
● Bonus: You have worked in the education field in some capacity
Other REQUIREMENTS
● Available to start in mid-June in Austin, Texas
EDUCATION
● Bachelor’s degree or equivalent experience

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