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Systems Support Engineer

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In this role you will be responsible for supporting the Airport Customer Experience (ACE) systems and making sure they successfully support our employee and customer experiences as well as the operational success of the airline. You will help ensure that the systems are working as needed to support all operational and customer experiences. This position requires strong development, analytical and research skills. Understanding not only systems and programming but also how they are impacted by database, network and other integrated systems. Must be able to work well in an Agile environment with experience/knowledge of TDD, Mobbing, Kanban, and Scrum processes. Must be very comfortable with change and be able to adapt quickly to an ever changing set of priorities (within a day). Must be able to work in an environment that supports multiple business stakeholders simultaneously.

PROJECT RESPONSIBILITIES
-Help drive test automation improvements across all ACE applications
-Research and resolve issues including identification of key findings and recommendations for improvements and trend identification
-Participate in Agile Pairing and Mobbing processes to resolve customer issues and improve support processes
-Engage with operations, build teams and product management teams to coordinate and complete improvements as needed
-Help to create and improve known issue documentation and tracking to identify and implement improvements for avoiding, recognizing and resolving issues.

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