We are looking for a support engineer who is good at online services support including familiarity with big data platforms such as Cosmos / SQL, technically capable of debugging multi-tier services running at enterprise scale touching some of the most mission critical experiences. You should have experience in interfacing with customers and dealing with potential bottlenecks/gaps in a fast-moving team.
Acts as primary response for technical support. Provides entry level support primarily for end users, along with developers and corporate customers via telephone, written correspondence, and electronic media (excluding public, ""1:many,"" electronic services). Provides support for more complex products under general supervision. Communicates with customers who possess a wide range of skill levels. At a peer level, communicates problems to development and other internal organizations.
80% of your time solving issues with customers and 20% of the time analyzing the types of issues and giving insight to the Dev team on how they can improve. This role will impact millions of people and is a great opportunity for someone who is looking to expand their knowledge.
- At least 1 year of relevant support experience
- Experience with online services support
- Experience debugging multi- tier services
- Experience in interfacing with customers