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Staffing Operations Support Manager - Richmond

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Aquent is the premier provider of Marketing & Creative talent solutions to Fortune 1000 clients worldwide. With over 50 offices, in 7 countries, we connect amazing people with fantastic opportunities.

We have a great opportunity in our Richmond, Virginia office supporting one of our highest-profile clients with their contingent (temporary) staffing needs. This support role is an integral part of our Major Accounts Support team, working very closely with our Staffing Agents and Account Managers to provide them with some of our best Talent.

Primary Responsibilities

Manage and provide support with on-boarding requirements for local and large accounts assigned, coordinating with multiple agents within North America.
Coordinate troubleshooting of technical needs working with internal clients, talent and external clients to quickly resolve needs and issues.
Manage and provide support for payroll, A/P, A/R, and reporting including but not limited to compliance reports, business reviews, requirement activity and certifications.
Be an active participant of the Major Account Support team – participate in team meetings, identify opportunities for the team, streamline processes for assigned projects/accounts, and collaborate with team members.
Provide excellent customer service to talent & client requests including benefits, invoicing, timecard questions and Worker’s Compensation claims.
Manage customer compliance storage and retrieval process.
Assist in management of Talent performance and recognition programs.
Play a major role in solving significant business problems and accomplishing a wide range of projects for client and talent on strategic accounts.
Manage the facility and vendor relationships including: office supplies, phones, computers, office equipment, and overall office appearance.

What we’re hoping you can bring to the table:

3+ years operations experience with client interaction.
4 year degree in Business related field (preferred).
Understanding of invoicing/billing cycles and workflow.
Proven ability to learn new technology quickly.
Experience working with vendor management systems.
Must be extremely organized, process-driven thinker capable of project management.
Strong Microsoft Office skills.
Excellent written and verbal communication skills.
Customer Service Fanaticism.
Proven ability to solve problems, make decisions, and resolve conflicts.
Self motivated and takes initiative.
Flexible and embraces change.
Experience managing multiple priorities.
Proven ability to work in a matrix environment.

More Cool Stuff About Aquent

Work/life balance. We say it, we mean it.
Generous benefits package: medical, vision & dental benefits, generous 401(k), FSA, tuition reimbursement, paid sick/vacation time & more.
Vacation when you need it. Unusually generous and flexible vacation offered; we believe in rewarding hard work as you achieve your goals!
Free use of company's Hawaii and Florida beach houses.
Individualistic Approach. We encourage a personal touch to your work. We don't believe in a "one-size-fits-all" approach.
Industry Reputation. We're the world's largest Creative and Marketing staffing firm.

Does this sound like an opportunity you just can’t pass up? I want to hear from you. Apply now!

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