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Sr.UX Researcher

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World’s leading information technology research and advisory company is seeking a Sr. UX Researcher. The successful candidate manages all phases of a UX research study and has expertise in four or more UX research methodologies and is familiar and has experience conducting all standard methods.

Success Criteria for Position:
Exemplifies objectivity and establishes credibility regarding UX research data in an agile or non-agile development process
Successfully conducts UX research studies and identifies the best available UX research method(s) to do so
Keeps abreast of emerging technology and UX research trends and seeks opportunity to evolve user testing offerings on a regular basis
Supports Gartner's strategy and identifies opportunities to address client/customer key enterprise issues at the highest levels
Diplomatically fosters collaboration with UXCoE, business partners and development team throughout project development lifecycle
Always advocates on behalf of the user, and use strong persuasion skills supported by data to convince teams to improve the user experience

Overall Responsibilities:
Create specific UX research plans for Gartner's web properties and applications, for internal and external audiences
Conduct all phases of task focused - moderated and unmoderated - as well as in the field and provide recommendations for improvement
Work with project business representatives and team members to test business requirements using heuristic/qualitative methods
Oversee several projects at a time planning through launch in a very multitasking interdisciplinary culture
Mentor and collaborate with more junior researchers
Understand the true research need for any given project, and select the appropriate research methodology for this need
Cares about people and their situation, is genuinely curious and is able to generate questions after considering all angles, opportunities and challenges to gain a deeper understanding of intended users

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