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Sr. Web Designer (w/Mobile Exp)

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General Responsibilities: Coordinate with all vendors to drive service levels and all related critical metrics. Coordinate with the workforce management and Intra-Day Operations teams to identify optimal times for off-phone activities (IE: training) and to identify hiring needs and requirements. Will have a critical impact on cost of sales through the effective management of resources and average handling time. Additional responsibilities include vendor invoicing, email and queue management and service configuration design

Our client is shaping a new, world-class web experience for our customers. We're embracing the shift from desktops to using multiple devices and the global design organization is leading the transition. We're building a team of designers that eat, sleep, and breathe web design and the technology that shapes it. If you are the type that tears down product design to understand what makes something beautiful and effective, then you've found your home. As a senior designer focusing on products, we're looking for: - A passion and ability to execute and influence best practices and standards in design and UX processes - Experience driving design and associated technology standards and processes within a product — ultimately influencing its strategic direction - An advanced understanding of fundamental user-centered, usability, and aesthetic design principles Technically speaking, we're looking for: - Experience designing with the technical constraints of the web and devices - Fluent in HTML5, CSS3, JavaScript and other web scripting languages (handcoding preferred) - Experience designing with fluid grid systems and front-end frameworks In your portfolio, we'll be looking for: - Ability to create beautiful designs by leveraging advanced knowledge of typography, layout and composition, color theory, grid systems and use of photography - Experience designing the timing and aesthetics of interaction states and transitions - Diverse and deep experience with internet products (mobile experience preferred)

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