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Sr. Web Analyst

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Aquent is seeking a Sr. Web Analyst to support spanning the entire Marketing & Sales organization. It involves a significant amount of cross-department collaboration to identify business goals and translate to tracking methodology and analysis of results. This position is in high-demand in the marketplace due to high demand and low supply of experienced resources (especially with enterprise-scale web analytics platforms). As a central member of the digital marketing team, the Sr. Web Analyst is responsible for gathering, structuring, and analyzing data to derive compelling insights that drive the optimization of our online marketing initiatives. This includes the design and management of web analytics tracking systems to ascertain behavioral response to marketing initiatives and effect on online conversion including sales and data collection. Develops compelling and insightful recommendations, and communicates these effectively with the various stakeholders and among cross-functional teams.

Create, manage and distribute critical marketing reports. Develop, maintain and troubleshoot integrated systems for collecting, managing and reporting on web analytics and online sales metrics using relational databases and reporting technologies including our online analytic tools (Adobe/Omniture Digital Marketing Suite: SiteCatalyst, Discover, Data Warehouse and ReportBuilder) and traditional reporting/analysis platforms (Microstrategy, Crystal Reports, SQL, Excel, and Access).

Responsible for transforming raw data into actionable insights that ensure cross-departmental marketing efforts are effectively driving incremental online sales and attendance. Develop A/B and multivariate testing strategies to improve the customer experience online and increase revenue generated per user to the website. Implement and analyze these tests using the Adobe Test&Target platform. Develop internal search KPIs and success benchmarks; use data-driven analysis to increase revenue generated per internal search (platform Adobe Search&Promote), finding the optimal content per search.

• Strategically develop and implement web analytics code to enable tracking of online properties. Ensure relevant traffic and key performance metrics are captured in order to provide actionable insights. Directly implement code when possible and manage web production/IT implementation on more sophisticated tracking. Document all data standards and processes as appropriate. 25%
• Analyze website data on traffic sources and patterns, order volume, conversion funnel, navigation behavior, and product selection. Work on stakeholder-specific analysis including campaign analysis, customer segmentation and profiling. Identify successes, trends, and potential problem areas. Provide insight on data trends and anomalies, making recommendations where appropriate to improve business performance. 25%
• Develop and implement processes and procedures to regularly test and improve online creative content (including web pages, micro-sites, advertising copy, etc) and products (including ticket packages, vacation packages, special offers, etc) using A/B and multivariate testing. Drive internal search strategy, pushing visitors to optimal content, whether that is engagement focused or high purchase-predicting. 10%
• Create, manage and distribute data and insights via regular and ad-hoc reporting including statistical calculations, graphical representation and written analysis utilizing online analytic tools (Adobe/Omniture Digital Marketing Suite: SiteCatalyst, Discover, Data Warehouse and ReportBuilder) and traditional reporting/analysis platforms (Microstrategy, Crystal Reports, SQL, Excel, and Access). 20%
• Provide operational administration of our web analytics platform based on Adobe/Omniture SiteCatalyst. Serve as primary technical liaison with Omniture and lead end-user training. Maintain page tagging standards and build business processes to streamline tag deployment across web properties. 20%

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required (examples: knowledge of specific aspects of an industry, technical knowledge and/or skills, communication skills, analytical skills, problem solving ability, multi-tasking ability…).
• Demonstrated ability to work independently in a deadline oriented environment;
• Demonstrated experience in troubleshooting and resolving problems;
• Ability to quickly learn new technologies, applications and processes;
• Demonstrated ability to work directly with internal departments towards issue resolution/project release;
• Advanced Microsoft Excel skills required
• Ability to evaluate quantitative data sets and determine “big picture” implications required.
• Excellent analytical skills required.
• Working knowledge of marketing, media and customer segmentation strategy required.
• Ability to handle multiple projects required.
• Desire to work in a fast paced environment required;
• Proficiency communicating research results in written, visual and verbal form required.

Analytical Thinking, Flexibility, Word Processing, Microsoft Office, Electronic Mail, Spreadsheet, Excel, Writing, Computer Operations, IBM PC Software, Microsoft Windows, Sales and Marketing, Communicate Clearly with Team, Computer Literacy, Marketing Strategies, Organizational Skills, Conduct Presentations, Financial Analysis, Forecasting, Research, Writing, Structured Query Language (SQL)

EDUCATION: Bachelor’s degree from a four year college or university in: Marketing, Economics, Statistics, Business Administration or related (or combination of non-business Bachelor's and Master's in Business) required. MBA preferred.

EXPERIENCE: 5+ years business analysis experience with more than two years hands-on experience with web analytics required; proficiency in the Microsoft Office Suite of products required; experience working with an enterprise web analytics platform (e.g., Adobe/Omniture, IBM/Coremetrics, Webtrends, etc.) required; robust knowledge of digital marketing strategy required; experience programming/debugging online content created with web languages including HTML, XML, JavaScript and Flash a plus; experience working with relational databases a plus; or equivalent combination of education and experience.

Please contact me at Thank you!

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