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Sr. User Researcher

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Vitamin T's client, a market-leading provider of intelligent sales software, is seeking a Sr. User Researcher for a full-time opportunity in El Segundo.

The company is growing at great speeds, was recognized as one of the "Fastest Growing Companies in North America", and a "Best Place to Work" and this candidate will have potential to receive stock options, and can take advantage of their new employee lounge packed with a new cafe, arcade, and living area.


JOB DESCRIPTION:

Summary:

Lead user and product research for projects, including creating and implementing research plans and schedules for multiple projects, determining which methods to perform, and creating a repository of data for supporting optimal decision-making across the organization. Perform a variety of research, from field studies and usability evaluations to quick online research. Lead the collection and integration of analytics and usability data. Work with vendors to perform outside studies and research. Create user profiles. Perform competitive analyses. Contribute to ongoing process improvement, including best practices and standards.

Responsibilities:

• Lead user research projects, including conducting field studies, usability research, competitive analyses, and expert reviews and analysis
• Lead analytics and the integration of analytics and usability data
• Create a repository of data for supporting optimal decision-making across the organization
• Create prioritized lists of issues based on set criteria
• Create user profiles
• Perform task analyses
• Work with UX team members to create optimal solutions to identified issues
• For some projects, act as the User Experience Project Lead, managing the project schedule and approvals for the User Experience team deliverables
• Ensure that user requirements are carefully balanced relative to the technical constraints and business requirements
• Create solutions designed to scale and grow over time, as the functionality and content matures and as user requirements evolve
• Contribute to ongoing process improvement, including best practices and standards

Required Skills:

• A minimum of 6 years of experience in designing, conducting, and analyzing usability evaluations and user research for large-scale, corporate web sites and web applications
• A minimum of 2 years of B-to-B experience desired
• Experience planning and conducting lab usability evaluations, field studies, heuristic evaluations, surveys, and participatory design methods
• Must have thorough knowledge of usability methods and when to apply them
• Must be proactive, innovative, and extremely detail-oriented
• Strong working knowledge of Internet technologies
• Familiarity with the limits and constraints of design for the web and across different browsers
• Ability to integrate the requirements of different teams and business units and ability to negotiate to create a unified user experience
• Experience with project management, including setting schedules and delivering to those schedules
• A degree in Human-Computer Interaction, Human Factors, Cognitive Psychology, Ethnography, or extensive work in user experience research
• Able to interface effectively with Developers, Product Managers, and Designers
• Must be proactive and innovative
• Must be able to work in a team environment with an iterative design process

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