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Sr. User Experience Researcher

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One of our most forward-thinking and innovative Fortune 500 Financial Service Clients in NYC - who is on a mission to digitize millions of customer interactions each day while creating new ways to connect that are meaningful and relevant - is staffing BIG TIME.

Our Client is looking for a Sr. UX Researcher to join their impressive team, first as a contractor but with the ideal to convert to full time/staff. This would be onsite, 40 hours a week, health benefits and 401k provided along with accrued time off!

The Team you would join is focused on Enabling Innovation, Accelerating Agility, and Empowering Customers by providing breakthrough products and experiences designed to delight customers. As part of the User Experience Research (UXR) team, the Sr. User Experience Researcher will own smaller research projects, partnering with product owners to create a user-centered experience for the core journeys of their website and adjacent user journeys. They will champion our customer-centric approach – one that systematically observes, investigates, and optimizes our company’s interactions with its customers by getting real-time feedback from Card Members. Crucially, the UXR team delivers the user insights informing the creative output from its sister team – the User Experience and Design team – as they design the next generation of our digital assets.

The Sr. UX Researcher will also work closely with the Analytics & Experimentation team, along with internal partners and other functions across the organization. As Sr. Researcher you will be hands-on in the delivery of user experience research, owning your assigned project/s. This is a very exciting opportunity for someone who can blend business needs with customer focus to drive innovative solutions.

Job Responsibilities:
• Owner of assigned project/s, delivering insights for consumer-facing digital experiences during all phases of design and development and use a variety of methodologies and a Human Factors approach, in an Agile environment.
• Consult with Lead Researchers, internal product owners and UX/UI Designers, to determine research requirements, and make appropriate recommendations to meet identified needs.
• Work with rostered agencies to carry out usability and user experience research with customers, and make those insights relevant to their business.
• Generate cross-channel insight based on research outcomes, bringing best practices and innovative thinking to the organization.
• Ensure a cohesive user experience across products, channels (including browser and mobile), and markets.
• Partner effectively with Product, Marketing/Content, Standards, UX, Visual Design, Analytics/Testing, Capabilities, Web Engineering and Business Partners in a matrix environment.
• Be the voice of the customer to internal teams and partners.
• Infuse the culture with a user-centered mindset.

Qualifications
• 5+ years interactive/digital experience, with a passion for User Experience Research.
• Experience in identifying research needs, using multiple methodologies to meet those needs, and aligning them with business strategy and digital product/platform development.
• Knowledge of a range of qualitative methodologies and tools, e.g. usability testing, remote testing, focus groups, card sorting and co-creation.
• An understanding of how quantitative research methods (A/B, MVT testing) work together with qualitative methods to provide a comprehensive range of insights.
• Ability to drive results whilst managing smaller project/s and deliverables in a fast-paced, changing environment.
• Not afraid to question the status quo for the benefit of the customer.
• Communication and presentation ability.
• Committed to turning insights into actionable recommendations for digital product owners and design teams.
• Can manage stakeholders and vendor partners effectively, to ensure project delivery.
• Ability to draw on multiple inputs (reporting data, metrics, qualitative and quantitative insights, and stakeholder/business direction) to arrive at customer-focused recommendations.
• Bachelors Degree in Computer Science, Product/Interaction Design, Human Computer Interaction or related field.

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