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Sr. UX Writer

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Temp to perm contract role with Fortune 500 Tech company in Mountain View!

Impact the lives of our global customers. With this career opportunity, you will leverage your innate ability to write clearly and concisely to help our customers successfully complete their tasks and feel smart, confident and productive.

• Write clear and engaging Help content for web, desktop, and mobile applications.
• XD Writers/Editors are experts and mentors in user assistance and localization trends, how our customers learn, and the voice we use to communicate with our customers in our offerings, marketing, and support.
• Work closely with SMEs to understand key customer needs, set content goals, and iterate until those goals are met.
• Work closely with developers and QA, participating in an Agile development cycle.
• For your writing projects, lead the content-design process, drive decisions, create schedules, and track issues.
• Validate your deliverables by performing content reviews, observing usability testing, and responding to live customer feedback.

Talents needed for a senior experience design writer:
Here are a few of the talents and experiences you can expect to leverage as a senior experience design writer.
• You produce and localize user-interface text for new and existing features, as well as Help content for our global products in various formats and in compliance with internal standards.
• You identify, collect, and analyze requirements and use them to produce clear and concise content that is user-friendly.
• You do what it takes to stay current and to continually learn– attend conferences, read journals, blogs, and more.
• You can work under pressure independently and as part of a team to meet deadlines.
• You drive results through influence, partnership, and cross functional teams.
• You have a natural curiosity for new software and Web 2.0 technology.
• You demonstrate exemplary customer service in every single interaction, both internal and external.
• You have exceptional written and verbal communication skills.
• You have strong technical qualifications:
- Solid understanding of DITA and XML
- Familiarity with Perforce, oXygen, and other writing tools, such as MadCap Flare, an asset
- Solid understanding of HTML
- Experienced in structured authoring and maximizing reuse

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