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Sr. UX Researcher_GARTJP00000885

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The Sr. UX Researcher manages all phases of a UX research study and has expertise in four or more UX research methodologies and is familiar and has experience conducting all standard methods

Requirements for Position
? Bachelors degree in HCI, Psychology, Anthropology, Journalism, related field or relevant experience
? Minimum five years experience conducting large and small scale studies and presenting findings to various audiences
? Strong working knowledge of Usability best practices and study design
? Proven ability to write and edit task-based scenarios and user stories for a business and technology audience
? Ability to prioritize tasks and manage multiple projects concurrently, take initiative and provide follow through.
? Working knowledge of web publishing standards, content development and management, and web technologies.
? 3-5 years experience with Morae, Optimizely and third-party unmoderated user testing platforms such as UserZoom, UserTesting.com, etc.
? Excellent verbal, written and presentation communication skills.
? Excellent organizational skills with a strong attention to detail
? Passionate about UX and user research and knowledgeable about the principles of design thinking
? Embraces a spirit of curiousity, empathy, observational skills, desire to help people with different abilities, motivation to improve things and a love of a good user experience
? Excellent attention to detail and an ability to listen and observe in an unbiased, non-intrusive, compassionate manner


Success Criteria for Position
? Exemplifies objectivity and establishes credibility regarding UX research data in an agile or non-agile development process
? Successfully conducts UX research studies and identifies the best available UX research method(s) to do so
? Keeps abreast of emerging technology and UX research trends and seeks opportunity to evolve user testing offerings on a regular basis
? Supports Gartner's strategy and identifies opportunities to address client/customer key enterprise issues at the highest levels.
? Diplomatically fosters collaboration with UXCoE, business partners and development team throughout project development lifecycle.
? Always advocates on behalf of the user, and use strong persuasion skills supported by data to convince teams to improve the user experience.


Overall Responsibilities
? Create specific UX research plans for Gartner's web properties and applications, for internal and external audiences
? Conduct all phases of task focused - moderated and unmoderated - as well as in the field and provide recommendations for improvement.
? Work with project business representatives and team members to test business requirements using heuristic/qualitative methods.
? Oversee several projects at a time planning through launch in a very multitasking interdisciplinary culture.
? Mentor and collaborate with more junior researchers.
? Understand the true research need for any given project, and select the appropriate research methodology for this need.
? Cares about people and their situation, is genuinely curious and is able to generate questions after considering all angles, opportunities and challenges to gain a deeper understanding of intended users

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