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Sr UX Designer

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This is 6 month contract role with the potential to extend into a longer term position. Rate will be determined by experience.

The Senior Experience Designer supports a vision for how experiences should be designed and contributes a set of advanced user experience skills to help create successful products for users across all digital services.


In the course of your work with digital products, you’ll come in every day ready to tackle interesting, challenging work. Here’s what you’ll be doing:

• Working collaboratively with your manager to develop the experience design practice, promoting best practices and design approaches that align with the culture and needs

• Acting as an advocate for UX standards and guidelines, supporting the extended team in developing and maintaining this foundation for designing cohesive experiences

• Supporting Digital Products leadership by articulating design strategies

• Championing the creation and iteration of design strategies that help Digital Products leadership visualize a long-term organizational direction

• Working on one or more product lines, where your decisions will align with high-level organizational strategies and KPIs, while working with other team leaders to translate these into team and personal goals

• Staying on top of the latest techniques being used by our direct competitors and other eCommerce sites

• Basing decisions on user research findings and insights, observing users interact with our product or a competitor’s for at least two hours every six weeks

• Promoting a culture where critique and feedback are central to the work we do, and ensuring that team members have regular opportunities to critique and have work critiqued

• Staying focused on continuously improving and re-evaluating best practices

• Valuing emotional safety, keeping team members focused on celebrating failures and highlighting lessons learned from those failures

• Keeping co-workers grounded on the idea that our focus is on delivery rather than deliverables, and solutions rather than documents

• Working in a collaborative environment with people who have a variety of skills — like user experience design, research, product management and front/back-end development — collectively contributing to the end product.


You’ll work with a variety of teams, each practicing design in various product development settings. These include Agile’s fast-paced, iterative product discovery and execution; a waterfall that supports large, complex projects where you’ll keep track of many challenges and collaborating to solve multi-faceted problems with other teams; and to a lesser extent, marketing in a more traditional, client-agency model with faster turn-arounds, and limited resources and support.


You’re exactly who we’re looking for if you:

• Value deadlines, set realistic expectations around them and then meet them

• Can balance user, business and technical needs, and will go to bat for users if things are out of kilter

• Help teams define a product’s problem areas from our most important users’ perspective

• Understand the blurry line between skills, and use collaboration as the best way to deal with it

• Have a current understanding of web technologies and principles— like responsive design, front-end markup and libraries such as HTML, CSS, JavaScript, jQuery and Ajax methods, plus Content Management Systems, Web Services, and APIs—and know how they’re integrated and used

• Have superior communication and interpersonal skills, including strong facilitation, presentation, storytelling, sketching and critiquing skills

• Can establish successful long-term relationships in your core areas and influence others

• Inspire confidence and lead through example

• Feel comfortable with basic statistics and analysis, and can use data to inform your decisions

• Are proficient with spreadsheets (MS Excel) for multiple uses, from content inventories to budget management and staff forecasting

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