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Sr UX Designer

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Are you a Senior User Experience Designer who inspires, leads, and delivers great experiences in both product and service design? Then this is a perfect fit for you! Out client a Fortune 500 ecommerce company is seeking a SOLID UX Designer to lead their team!

PREFERRED BACKGROUND IN: technology companies or a particular industry background that you would like them to come from?
-Enterprise software, banking, seller experience, eCommerce,
-Customer Service

• Envision and develop intuitive, usable, and engaging interactions and visual designs
• Create design deliverables such as specifications, process flows, wireframes, and mock-ups
• During implementation phase respond to day-to-day questions from developers, product managers & project managers. Also work with QA to identify, document, and verify bug fixes

Preferred Qualifications
• A proven expert in both web and mobile experience design and is an extremely customer-centric, creative leader & thinker with the ability to inspire designers to deliver excellence in design thinking and innovation
• Experience designing enterprise software, tools and experiences
• Service design experience is a plus
• Online customer service tool design

Job Requirements

• Bachelor's or higher degree in Interaction Design, Human-Computer Interaction, Cognitive Science or related field.
• Minimum of 5+ years as a User Experience Designer or equivalent (creating user flows, wire frames, mockups, generating assets and specifications for integration into digital products)
• Expert level skills in Adobe CS, Sketch, InVision and other associated design tools
• Proven ability to build positive, collaborative relationships across teams/groups/functions.
• Hybrid designer experience
• Knowledge of adaptive and multi-screen design best practices

UED team works closely with product management and engineering to transform how customers access and discover entertainment experiences around the world. We leverage our technology platform to innovate in the entertainment space and our UX team is focused on launching one-of-a-kind experiences that make everyday life easier and more entertaining for millions of customers. The ideal candidate combines world-class design sensibility and skills, a desire to make a huge impact in the entertainment industry, great communication skills, and a passion for working in a fast-paced, agile environment with a true drive to help build amazing experiences.

The position would be responsible for redesigning (re-envisioning) the Customer Service Tools, which include the UX as well as input into the workflows for Siebel and BPM Customer Service Packages. These are CRM and Finance systems that are used by hundreds of Customer Service Agents every day.

In terms of Projects:
-Siebel Shopping Cart Re-Design
-Teamworks Workflow Redesign
-Trust and Safety Research Tool Design (new tool) -eMail Design

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