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Sr. UX Copywriter

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Senior UX Copywriter opportunity with Fortune 500 Tech company in Mountain View!

Come join the Small Business Group Experience Design team as a Senior Experience Design Writer. As a member of the team, you'll contribute to creating awesome product experiences for Intuit's payroll customers.

RESPONSIBILITIES
• Write clear and engaging user interface text and Help content for web and mobile apps
• Be an expert and mentor others in user assistance trends, how our customers learn, and the voice we use to communicate with our customers in our offerings, marketing, and support
• Work closely with user researchers, user interface designers, and product managers to understand key customer needs, set content goals, and iterate until those goals are met
• Work closely with developers and QA, participating in an Agile development cycle
• For your writing projects, lead the content-design process, drive decisions, create schedules, and track issues
• Validate your deliverables by performing content reviews, observing usability testing and responding to live customer feedback


QUALIFICATIONS:
• Bachelor's or Master’s degree in English, Journalism, Human-Computer Interaction, Human Factors Engineering, or another scientific or engineering field or equivalent
• 5+ years’ experience as a technical writer or content developer, ideally working as part of a user experience or experience design team
• Excellent written and verbal communication skills, including mastery of English language, grammar, structure and punctuation
• Work samples that use an engaging, conversational tone to give your target audience confidence in their ability to perform tasks and the feeling that you care
• Comfort coding HTML in a text editor and with editing text embedded in developer code
• Skill using Help authoring tools (such as MadCap Flare) to create single-sourced content
• Solid background using source control software such as Perforce
• Familiarity with single-sourcing and information architecture best practices
• Talent creating annotated screen shots to illustrate key points
• Superior organizational and time-management skills; demonstrated effectiveness managing multiple priorities and deadlines
• Strong project management skills; ability to function as project leader as well as individual contributor
• Ability and desire to lead, innovate, and influence to create positive outcomes for customers, products, and teams

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