Candidate has a passion for solving large, complex problems and crafting thoughtful and compelling user experiences. The right candidate is a self-starter with a track record of delivering high-quality solutions and has a solid history of successfully managing and leading project teams in a highly client-facing role, mentoring younger team members. He or she will work with the rest of the Experience Design team on large-scale projects and collaborate with visual designers and developers throughout the project lifecycle. Candidates should have at least 5 years of experience architecting digital products, developing complex business rules, and creating wireframes and user flows. This is a client-facing position, so presentation and communication skills are paramount.
This person should:
deliver business outcomes through improving the experience that customers have with a product or service.
That doesn't mean soft results like better user testing results, that means delivering the things businesses ultimately care about: adoption, growth, revenue, retention, and margins.
help their team and their team's peers break down and see the problems in the right way to yield interesting results.
connect the values and passions of their staff to the work that aligns with the greater business strategy
build a case, measure impact, integrate others in the work, then broadcast their story to the organization.
understands the analytics, using the quants for insight and inspiration as much as any qualitative research source.
choose where to do the pragmatic or obvious things so they can deliver innovative and impressive experience where it matters.
Can successfully pair with product managers and development managers to deliver solutions.
Will need to define experience strategies.
Know how to organize work and grow the skills of teams without being in-touch every day with every team member.
Working closely with senior management to help evolve the team
Leading Accounts and managing the project-specific teams under those accounts.
Providing site concepts that take into account both client and user needs
Developing high-level site flow diagrams and use cases
Conducting research and analysis in relevant and project-determined areas, such as the competitive landscape and user demographics, needs, and behaviors
Participating in and moderating usability studies and user/stakeholder interviews
Creating personas, flows, wireframes, interaction models, and other high-quality deliverables as required
Working closely with client and project teams to translate client objective into working documents and a fantastic user experience
Presenting wireframes and other deliverables to clients
Strong grasp of technology underpinning channels spanning mobile (web, iOS, Android), online, and email experiences, so that you can guide the team to solutions that are both elegant and feasible
Minimum 7 years of experience, with a successful track record of leading and mentoring junior team members.
Portfolio of successful launches
Exceptional organization and analytical skills
Strong prioritization and multitasking skills when faced with tight deadlines
Keen eye for design and good understanding of design principles
Demonstrated understanding of Axure, Sketch, Omnigraffle, Adobe Creative Cloud, Powerpoint/Keynote
Solid understanding of content strategy as well as how digital channels fall into a larger business and marketing strategy
Experience writing user stories, Lean UX, Kanban
Deep knowledge of user research methodologies and product design best practices, and the ability to effectively implement these practices and apply standards
Ability to apply great design principles and practice in a fast-moving, data-driven, collaborative environment that has a bias towards delivery and MVP approaches
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