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Sr. Project Manager

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The Sr. Project Manager is responsible for the overall project schedule and end-to-end management of all program activities including UX design, creative and content deliverables throughout the lifecycle of online projects (web, tablet, mobile). They will also manage and facilitates the efforts of team(s) to deliver completed assets for online presentation of a product, service or campaign including management of the following team’s deliverables:

• Customer Insight and User Experience Teams (Conducts usability studies to provide design and user experience feedback)
• Experience Planning (Strategic planning for future vision of Road Map to ensure use of industry best practices)
• Information Architecture Team (customer interaction experience including Wireframe creation)
• Visual Design Team (look and feel of the online and/or mobile experience in partnership with Brand)
• Editorial Content Writing Team (Writes and/or edits online and mobile content)
• Content Implementation Team (Implements the text and images into the content management system)
• Accessibility (PM plays an active roles in oversight, management and ensures online, video and mobile resources are available to all customers including those with disabilities)


The Sr. Project Manager is also responsible for
• Reporting
• Analytics: The Analytics Manager works with Business Owners to determine their reporting needs for projects
• Coordinating CQ Merchandising from working with the design and content team through implementation on the web or apps:
• Testing (validates and tests projects to ensure delivery meets acceptance criteria)
• Business Validation Team (BVT) – Daily Release QA. Provides functional testing against tickets (rather than test cases). Regression must be done through Major Release QA in a major release.
• Release Management - partners with IT PM to coordinate timing of launch projects to production and makes available to customers.

• Gather and interpret project requirements to appropriately assign resources
• Assume full accountability for managing multiple low to high complexity projects, which may span across all lines of service/business.
• Provide end-to-end management of all deliverables including gathering estimates, schedule creation, gathering resource assignments, advocating the customer experience, and participate in recommending business solutions/alternatives for projects.
• Workshop Planning and Facilitation.
• Report on project/activity status including internal and external capacity and estimated hours / project costs.
• Works with Analytics Manager to better understand project opportunities.
• Review and assess work requests.
• Assess, anticipate and manage project risks, issues, escalations and creative defects.
• Gather level of effort estimates for creative deliverables
• Ensure compliance with User Experience (UX) Framework, Global Video Player (GVP), Brand & Accessibility Goals/Standards
• Search Engine Optimization (SEO): works with Content team, Social and PR teams to ensure content and copy for optimal SEO
• Collaborate with PMO, development partners, client organizations and business partners
• Manage 3rd party partners
• Weekend work may be required based on project needs

Required Skills & Experience:
• Digital eCommerce (web and/or mobile) or agency project management experience
• Passion for customer experience
• Solid understanding of web production processes
• Ability to guide and direct delivery teams
• Ability to work with a diverse range of talents, personalities and teams
• Ability to work under pressure, within extremely tight deadlines and maintain a good sense of humor, tact and professionalism
• Knowledge of and experience executing projects including ability to develop and execute an action plan
• Excellent written and oral communication skills
• Ability to learn and adapt to new processes, technologies and methodologies

Qualities:
• Ability to foster and maintain positive relationships with partners, demonstrating professionalism and diplomacy
• A consistent leader who voices their ideas while respecting others
• Facilitation, team motivation and team leadership skills
• Ability to thrive in a fast paced environment

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