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Sr Program Mgr, Product Launch

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Reporting to the Sr. Manager, Product Launch this role is responsible for end-to-end program management for eCommerce Global and Regional product launch activities. This individual will coordinate the program activities and deliverables to ensure all acquisition channels have a successful product launch.

Success Factors:
The successful candidate must be a fast learner; self-motivated; requires minimal supervision; is able to multi-task, be able to deal with ambiguity, be able to adapt quickly in a changing environment and business landscape; is relentless when striving for the end goal; embrace challenges; is detail oriented and analytical; has excellent work ethics and attitude. Demonstrates conflict resolution and negotiation skills. Has excellent communication and interpersonal skills and fosters a collaborative working environment

Responsibilities
Delivery Execution:
• Take ownership and delivery responsibility for implementing portfolio of initiatives and large programs of various nature: strategic, tactical or operational.
• Facilitate cross-functional priority setting and planning across all programs managed by the entire program management team.
Standards & Efficiencies
• Build dynamic integrated project plans that allow effective modeling of the impact of decision trade-offs and different program scenarios.
• Is expected to be a thought leader and expert practitioner of Program Management scheduling, resourcing, implementation activities)

Partnerships & Cross-Functional Collaboration
• Advise all teams & management on project portfolio interdependencies and how management decisions impact execution.
• Update senior management on a regular basis regarding program schedule and status program goals managed by different PgMs

Leadership & Team Development
• Direct other program managers to meet the cross goals managed by different PgMs
• Provide leadership, direction
• Provide leadership, direction and coaching on project specific challenges as well as individual professional development and performance management.
• Coach the team to initiate and present the right questions to gain insight into execution issues and needed resolutions.
• Mentor and provide guidance to lower level professional staff

Core Program Management Competencies
• Program Managers lead cross-functional teams consisting of product management, development, QA, support and operations personnel through the Product Launch phase.
• Program Manager is fully accountable for the entire program lifecycle from initiation through product release. Ensures releases occur on time, with exceptional quality, and maximize customer value.
• Manage multiple concurrent product releases through the product launch process.
• Develop and manage cross-functional program schedules, identify risks, manage scope, resources changes and monitor progress against the plan.
• Central point of communications. Ensure effective communications within the product launch team and between project teams, other engineering groups and up to management..
• Candidates should be experienced in project management disciplines: management of scope, project plan creation/management, risk management, escalations, etc.
• Candidate will interface with numerous internal groups (all levels of management) and must be able to quickly form productive and positive working relationships with staff with varying technical and business backgrounds and skill levels across the organization.
• Candidate will drive meetings; drive actions to closure, able to work with multiple personality types and can maintain composure under pressure.

Qualifications
• BS/BA or equivalent with a minimum of 10 years experience in the software or high tech industry.
• PMI/PMP, Scrum or SCPM Certification preferred.
• Experience managing large, complex programs concurrently, across a broad cross-functional team.
• Ability to be productive in a fast-paced environment with minimal direction.
• Extensive experience with Program management tools and processes.
• Excellent time management, resource management and planning skills.
• Experience using MS Office, MS Projects, Sharepoint, JIRA, Greenhopper.

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