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Sr. Program Manager

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  • This is a 1 year temporary assignment with the potential to extend
  • Must have proof of eligibility to work in the US
  • Previous Agile, e-Commerce Software experience is required

    The Sr. Program & Project Manager is responsible for delivering complex large-scale e-commerce software development across multiple disciplines within an assigned portfolio. This role blends program and project management and delivery, coaching and development of team members, and financial and business acumen.

    The Sr. Program & Project Manager will oversee, on an annual basis, a combination of one or more programs with multiple project tracks, and multiple medium to large-scale digital projects across web and mobile applications. Programs may also include tracks outside of software delivery. The Sr. Program & Project Manager ensures on-time and on-schedule delivery working closely with Product, Technology, and Design.

    Program and Project Estimations

  • Facilitate scope definition, cross-functional estimates and high-level planning workshops
  • Quantify cost factors to deliver program and project deliverables including resources, program and project oversight, objective risk and related contingency
  • Document key assumptions and dependencies established through estimation activities
  • Prepare and present high-level plan with estimates for executives and cross-functional leaders based on estimate outcomes

    Program and Project Planning

  • Create full-scale master program and project schedules and communication plans consisting of multiple projects or components
  • Ensure proactive scheduling of key deliverables, milestones and deliverable tasks
  • Establish program and project financial forecasts including resource plans and other expense plans
  • Develop the program and project plans and schedules with cross discipline functional leads
  • Ensure necessary steps and dependencies to deliver programs and projects and their components are established
  • Validate that scope can be completed within timeline and budget
  • Estimate resource needs with help from functional leads

    Program and Project Delivery

  • Confidently lead and drive cross-functional projects, components of large programs, and full programs through full delivery life-cycle ensuring project is delivered on-time and on-budget
  • Manage resource assignments, budgets, scheduling, and scope prioritization, and change control
  • Work with cross discipline team members to validate program and project assumptions and review individual program and project plans with senior leadership
  • Ensure proper documentation of scope of work with help from cross discipline functional leads
  • Serve as primary liaison among multiple teams, including Product Management, Design, Technology, vendors and other key functional delivery teams (when appropriate)
  • Communicate regular status updates to program and project executive leadership team on delivery progress, plan updates and budget spend and forecast
  • Monitor adherence to master schedule and milestone commitments
  • Analyze labor demand vs. capacity labor to ensure efficient resource assignments
  • Escalate key issues and risks to ensure timely resolution and mitigation
  • Prevent scope creep and facilitate change requests to ensure impacts to schedule or budget are approved and communicated
  • Use metrics to drive performance, efficiency and forecast improvements
  • Ensure proper program and project closure including retroactives/lessons learned, transition and hand-off to production operations support, and final financial reporting

    Supervise Delivery Project Managers

  • May provide leadership and coaching for a small team of project managers (2 to 5 team members)
  • Assist in identifying and analyzing project management staffing needs and team assignments
  • Assist in selection, on-boarding and on-going training for project management staff
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