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Sr. Product Manager

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The Senior Product Manager will do product requirement planning. Core responsibilities will be the management of marketing lifecycle requirements and experience for projects. The candidate will be responsible to ensure on-time delivery of product marketing requirements, writing and prioritizing user stories, and documenting marketing customer experience. The right candidate has demonstrated ability to crystalize issues through diagrams which impact marketing, product and IT in order to resolve issues or refine business requirements.

Duties and Responsibilities:
• Write, prioritize and manage marketing user stories for the lifecycle of subscriber working in agile-like methodology;
• Lifecycle means documentation of the use cases, user stories or process includes the following:
o sign up process, specific focus on edge cases for what happens if the customer fails to follow the happy path.
o account management functions – pay a bill, billing address, change contact information, view payment or other as assigned
o profile management – defining who is a profile and what is a profile
o message management – what a customer sees, does and where that information is needed to be stored, captured and used
o Defining customer service connection points and integration into the desktop and help
o Deliver documentation on prioritized stories to development and IT teams;
o Maintain log of requests for change management and progression of work;
• Write project charters or epics, change requests; business requirement documents as needed
• May serve as liaison for marketing in Product team or Scrum team.
• Must be able to:
o write process flows
o document meeting notes and any issues or agreements within 4 hour turnaround time.
o capture the problems and recommendation with a 24 hour turn around to be shared with marketing
• Perform other duties and projects as assigned

Expectations:
• Able to understand technical and marketing requirements and able to translate marketing requirements into technical specifications
• Detailed thinker who can recognize and solve problems in a structured way
• Works well in matrix managed organization to bring project to fruition
• Passion for documentation of all information that will generate decision making on a daily basis for duration of the project

Supervisory Responsibilities:
There are no supervisory responsibilities.

Minimum Qualifications:
• Bachelor’s degree required; MBA preferred
• Overall 10 years product management and/or development team
o 2+ years technical background working in agile methodology
o 2+ years working waterfall capturing requirements
o 2+ years working high profile corporate projects
o Combination 2+ years working digital or UX
o 2+ years working directly with IT
• Proven ability to influence cross functional teams without formal authority
• Proven execution of tools to track and plan deliverables
• Proven experience writing requirements and working in online/interactive space.

Requirements and General Skills:
• Weekly creation of power point presentation to illustrate project,
• Demonstrated ability to bring diverse teams together to get decisions made and hold stakeholders accountable for deliverables
• Exceptionally strong attention to detail
• Interpersonal skills and ability to interact and work with staff at all levels from VP to manager.
• Excellent written and verbal communication skills
• Ability to project a professional image over the phone and in person
• Ability to handle multiple tasks in a fast paced environment
• Willingness to take initiative and to follow through on projects
• Strong organizational skills and attention to details
• Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast paced environment
• Must be able and willing to travel between DC and NJ or NY offices 1x a month
• Must have legal right to work in the U.S.


Technical Skills:

• Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access)
• Use Jama to write user stories.

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