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Sr Marketing Production/Operations Manager

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Day to Day Responsibilities of this Position and Description of Project:

• Partner with Product and Marketing teams, and other business partners that manage the annual and quarterly product maintenance/cycle, which focuses on updating and distributing final marketing product documentation and other collateral for several lines of business: small business (1-100 members), core (101+ members), or Specialty Benefits markets.

• Ensure overall product maintenance/cycle schedules are met; monitor and report on work plan milestones and process dependencies.

• Continuously monitor risks to meeting product launch dates, working with internal business partners to mitigate risks/issues, escalating to management as necessary with recommended solutions.

• Engage business partners and stakeholders to mitigate risks and issues that impact the quality, timing and scope of a product maintenance/cycle launch.

• Manage and oversee the cyclical review of operational forms, applications, and other documents with stakeholders.

• Support the publishing (production, printing or digital delivery) and execution (programming and auditing) of renewal/cycle content consistent with campaign and product cycle timelines

• Documentation of processes; creating and maintaining a repository of marketing collateral and procedures

• Ability to apply learning across lines of business


Required Skills (top 3 to 5/ non-negotiables):

BS/BA preferred, three to five years of marketing experience with at least one year in a health insurance or related financial services environment.

Excellent attention to details and strategic thinking

Ability to develop relationships among cross-functional groups and throughout various levels

Excellent interpersonal, negotiation, and communication/presentation (verbal and written) skills.

Strong analytical and quantitative skills with ability to use advanced features of Microsoft products: Excel, PowerPoint, Visio, Project and Word.


Preferred skills:

In-depth knowledge of advanced health insurance marketing principles, practices and techniques, including marketing analysis and research tools.

Ability to multitask with multiple deadlines and/or milestone requirements.

Must be results driven with ability to handle multiple projects in a fast-paced environment.

Self-starter with initiative and a sense of accountability and ownership.

Proficiency in Visio, Project 10 desired

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