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Sr. Manager/Sr. Specialist, ACD (UX)

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Our agency client is hiring a Sr. Manager/Sr. Specialist, Associate Creative Director on a contract to perm basis. This position is onsite and full time hours.

Primary Responsibilities

- Drive, oversee, and provide thought leadership in the assessment of existing sites/properties for usefulness, usability, visual design, content, and branding

- Lead participatory design/user testing activities, as well as behavioral in-context and ethnographic research events across accounts

- Develop and maintain relationships with key client stakeholders; manage client involvement in research

- Build visually compelling frameworks that simply convey complex conceptual relationships

- Identify opportunities to create business value and improve the user experience (based on user research); organize opportunities into visually compelling matrices or maps

- Lead participatory requirements gathering activities, including the analysis and synthesis of requirements definition; present feature lists and requirements documents to senior clients

- Lead stakeholder interviews; present findings to large client groups in workshop settings; facilitate conversations to ensure stakeholder alignment.

- Define best practices and standards related to persona development/behavioral segmentation; coach teams to align personas/segmentation with client/project objectives

- Oversee the development of user scenarios and ensure that they are derived appropriately from behavioral segments/user profiles; ensure that scenarios respond to key user needs and illustrate key business opportunities

- Drive the development of frameworks that describe key aspects of a proposed experience, and how it reconciles business and user needs; execute top-level deliverables based on user-centered design techniques

- Lead the creation of visually compelling representations of the solution's high-level interaction, navigation, and organization design (i.e., concept models)

- Oversee the development of organizational models, affinity maps, sitemaps, process/screen flows, and wireframes; present deliverables to senior clients

- Estimate, plan, and lead all creative work (across all sub domains, including Visual Design, Information Architecture, Content Strategy, and Interactive Development) in the development of a quality solution for small-to-medium size projects

- Execute and manage creative aspects of sales pursuits, including: shaping and responding to opportunities, proposal creation, and orals presentations


• Interest in (experience with) product innovation and/or service design
• Comfortable with Agile
• Fond of prototyping and demoing
• Good story-tellers
• Comfortable pitching

• Expert sensibilities around all things UX

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