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Sr. Manager HCP Relationship Management

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This position is accountable for leading the HCP Engagement Department with projects that directly focus on the Relationship Management of contracted Consultants and Speakers that have inquiries, comments and disputes in regards to the Physician Payment Sunshine Act "Open Payments Program and publicly disclosed spend. Individual will be responsible for the development and implementation of the Relationship Management Plan for all current and future brands. This position will focus on fostering relationships with our Health Care Providers: Advisors, Consultants, Authors and Speakers so that our team has one focal touch point for our key customers. Our goal is to provide our Consultants and Speakers with a hand-on direct approach to communicate information in a consistent centralized fashion. This position will need to work closely with information technology systems and will interact daily with the compliance department, various lines of business, and external vendors to obtain or provide data, documentation or explanations related to aggregate spend reporting to our external customers.

Job Role:

Develops and implements HCP sunshine planning and management
HCP spend analysis and communication strategy for sunshine reporting.
Develops and fosters strong relationships and communication strategies with customers.
Accountable for managing the HCP strategy functions for designated area, including but not limited to making sound decisions that optimize HCP relationships and enhance the relationship value for the HCP and the client.
Acts as key contact in managing overall HCP relationships, including responsibility for centralization of all contracts and contract negotiations, as well as establishing speaker and HCP criteria and tracking expenses to financial caps set.
Collaborates closely with medical affairs to develop and assess portfolio-wide HCP strategy (i.e. systematic identification, segmentation, relationship development/maintenance/tracking).
Develops strong relationships with leading key opinion leaders/thought leaders and maintains the network to integrate into marketing activities by collaborating with other teams.
Partners with compliance, field sales, and medical to address speaker program compliance needs and identifies and implements training programs as needed.
Collaborate closely with Compliance and Legal to keep current with state and federal regulations affecting HCP payment and promotional education, establish new Market Shaping processes to meet pending Sunshine Act requirements, and establish appropriate compliance training and communications with consultants/speakers.
Works effectively with internal stakeholders to lead the development and execution of a communication and relationship plan per inquiry

Minimum Requirements:

Bachelor's degree in marketing or health related field required
4-6 years' demonstrated experience with direct HCP interaction required
At least 5 years of pharmaceutical related experience either internally or agency experience preferred.
Creative, innovative thinker with strong strategic mind set and understanding of market needs.
Demonstrated ability to adequately forecast and make adjustments accordingly required.
Must exhibit strategic thought and leadership with the ability to think and lead at the big picture level as well as the ability to translate strategic objectives into specific initiatives and manage successful execution.
Strong verbal and written communications and relationship building capacity
Understands HCP landscape as it relates to US and Global Compliance preferred.
Knowledge of Federal Physician Payments Sunshine Act ('Sunshine Act') is required
Knowledge and experience with pharmaceutical aggregate spend solutions, master data management, and data associated with promotional and consulting data preferred
Experience developing business requirements and working with business functions to assess business processes to meet these requirements
Demonstrated knowledge of and experience with regulations for states with enacted marketing and disclosure reporting laws, restrictions, and tracking requirements is preferred

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