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Sr. Engagement Manager

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We are looking for a Sr. Engagement Manager for our client’s Professional Services group who is passionate about driving growth for their new developer platform. This initiative operates as a new entity within the client’s Digital organization and leverages the collective power of all their assets to drive value for businesses and developers around the globe. The Professional Services team will operate in a high-energy, rapid-paced and entrepreneurial environment and you will have an opportunity to shape the team’s future.

The Engagement Manager will lead strategic partner’s integrations with our API by providing white glove services throughout the client lifecycle and cultivating external relationships while working directly with internal teams to develop, promote and improve the product offerings.

Key responsibilities include:
- Manage complex, high value IT consulting projects that require the coordination of development work on multiple platforms and across multiple teams to achieve the desired outcome.
- Build and maintain excellent client relations.
- Ensure both the client and internal expectations are met.
- Assist in defining strategic business requirements and client needs.
- Own the Professional Services delivery methodology.
- Establish metrics to analyze and track performance.

The top skills are:
•Sales - Experience leading presales within an IT related field, ideally professional services or custom development.
•Project Management - Proven and substantial experience leading complex IT projects.
•Soft Skills - Excellent presentation skills, written and oral communications. Experience interacting with C-level personnel and senior leaders as well as Engineers.
•Other - Experience Salesforces and a Technology background (web services, web technologies, mobile development) would be greatly preferred.

Job requirements:
- 8+ years of work experience in professional services roles for related web technologies.
- Experience leading presales within an IT related field, ideally professional services or custom development.
- Proven and substantial experience leading complex IT projects (typically 6+ years).
- Proven ability to lead large matrixed teams from many different groups and different locations.
- Ability to drive results through task coordination, handoffs and overall delivery of solutions.
- Excellent presentation skills, written and oral communications.
- Experience interacting with C-level personnel and senior leaders as well as Engineers.
- Able to identify and negotiate solutions to address project challenges.
- Comfortable challenging ideas and working with disparate groups to bring consensus.
- Able to handle ambiguity in the project without losing focus.
- Able to perform with minimal direction. Comfortable working independently in a fast-paced environment.
- 2+ years of experience working with Salesforce is preferred.
- Good understanding of web services and related standards like REST, OAuth and JSON.
- Experience with standard web technologies (such as HTML and JavaScript) and mobile development is preferred.
- Experience using a professional services automation tool is preferred.
- Exposure to Agile methodology is preferred.
- Up to 50% travel may be required.

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